Service Desk Agent

Descripción de la oferta

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in supporting our Service Desk App.

Responsibilities

Provide technical support for Service Desk App ensuring optimal performance and user satisfaction.
Troubleshoot and resolve application issues promptly to minimize downtime and enhance productivity.
Collaborate with cross-functional teams to implement app updates and improvements.
Monitor system performance and proactively identify potential issues to prevent disruptions.
Assist in the development and documentation of technical procedures and guidelines.
Ensure compliance with company policies and industry standards in all technical operations.
Utilize analytical skills to assess system requirements and recommend solutions.
Engage with users to gather feedback and implement necessary changes for improved functionality.
Maintain a high level of customer service by addressing user inquiries and concerns effectively.
Participate in training sessions to stay updated with the latest app features and technologies.
Support the integration of new technologies to enhance the Service Desk App capabilities.
Contribute to team meetings and discussions to share insights and drive continuous improvement.


Qualifications

Demonstrate proficiency in Service Desk App support and troubleshooting.
Possess strong analytical and problem-solving skills to address technical challenges.
Exhibit excellent communication skills for effective collaboration with team members and users.
ADVANCED ENGLISH IS A MUST
100% on site in our Guadalajara offices

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años
• Conocimientos: Service desk

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, mostrador, desk, expositor, exhibitor, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 20 horas (actualizada)

Acerca de Cognizant