Product Specialist

Apollo.io - Cuauhtémoc, Ciudad de México DF

Descripción de la oferta

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Apollo is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About This Role

Apollo is growing fast, and our customers need expert guidance to unlock the full potential of our platform. As a Product Specialist, you’ll often be the first human connection in their journey—helping them navigate Apollo’s capabilities, activate core workflows, and drive adoption. This role is high-volume and structured—you’ll lead multiple onboarding calls daily, refining your expertise while delivering a consistent, high-impact experience. Think of it as engineering customer success at scale, combining clear communication, technical know-how, and a problem-solving mindset to help customers win. If you thrive in repeatable, high-impact interactions and love the challenge of learning, mastering, and teaching complex software, this is the role for you.

PS: If you decide to Apply, please share a copy of your CV in English.

What You’ll Do

Lead structured onboarding sessions, guiding customers through Apollo’s key workflows.
Engineer a smooth start—help users master core features like Mailbox Linking, CRM Sync, and Sequences.
Develop deep product expertise, acting as an Apollo power user customers can trust.
Balance efficiency with quality—managing a steady call flow while ensuring meaningful engagement.
Think like a builder—help refine onboarding playbooks based on common customer challenges.
What Makes You a Great Fit

C1 Level fluency in spoken English, with a knack for simplifying complex topics.
Familiar with video conferencing software—you enjoy engaging with customers over video calls
Tech-forward adaptive mindset—you’re curious, analytical, and quick to learn and master new software. Experience with Salesforce or Hubspot is a plus!
Thrives with repetition—you see structured, repeatable work as an opportunity to optimize and refine.
Customer First Results-driven mentality—you focus on activation, retention, and making an impact with every call.
Why This Role Matters

You’ll be the bridge between product and customer success, ensuring every new Apollo user gets value fast. Your work directly impacts activation, retention, and revenue expansion, making you a key driver of our growth.

If you’re excited about becoming an Apollo expert and helping customers unlock their potential, we want to hear from you.

We are AI Native
Apollo is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.