Costumers service - Inteligencia Artificial atención a corporativos

Descripción de la oferta

Maypo
We invite you to join a Mexican Company with more than 30 years of experience in storage, distribution and marketing of highly specialized medicines and cold chain. We are currently looking for:

Information and Digital Services Specialist

Job Objective:
Improve customer service (Transnational Pharmaceutical Industry) through the implementation of artificial intelligence tools. This position is responsible for ensuring that customers receive efficient and effective care through the use of advanced AI technologies. You will be responsible for operating, supervising the development and implementation of new AI tools and solutions to further improve the customer experience.
Requirements:
•Education: Bachelor's Degree in Computer Science, Business Relations, Information Systems Bachelor's Degrees related to the pharmaceutical industry. QFB, QFI, Industrial Engineering Etc. Graduate
Specific Training: Prompting Engineering, Artificial Intelligence. Advanced Excel, SAP, Salesforce. English B2 (CEFR)
•Experience: 1 year in customer service, information analysis activities, pharmaceutical industry, desirable
Responsibilities:
1. Operate and oversee the development and implementation of Insights AI tools and AI solutions to improve customer service.
2. Ensure that customers receive efficient and effective service through the use of advanced AI technologies.
3. Work in collaboration with other departments to continuously improve the customer experience through the use of information technologies using SAP, Sales Force, Artificial Intelligence, etc.
4. Participate in the design, testing, and implementation of AI and technological tools to improve customer service.
5. Monitor and analyze the performance of AI tools and solutions to ensure they meet quality and efficiency standards.
We offer:
· Direct hiring by the company.
· Competitive salary
· Legal and higher benefits (SGMM. Life Insurance, Savings Fund, Savings Bank, Food Vouchers).
· Subsidized canteen.
· Parking.
Work area: CDMX Coyoacán.
At Maypo, the rights of employees, collaborators, managers and third parties must be respected, recognizing and valuing differences. Without giving inferior treatment to a person or group for reasons of race, age, gender, nationality, language, disability, religion, political affiliations, values, abilities, marital status, sexual orientation, gender identity, gender expression or source of income. Discriminatory practices or behaviors are strictly prohibited in the company.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: SAP

Palabras clave: servicio, service, care

Hace 3 días (actualizada)

Acerca de  Farmacéuticos MAYPO

Empresa líder a nivel nacional dedicada a la distribución de medicamentos de alta especialidad en el sector gobierno, organismos descentralizados y hospitales privados

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