Bilingual Support Agent / CRM Tools Experience - Tech Company / CDMX

Descripción de la oferta

BILINGUAL CUSTOMER SUPPORT EXECUTIVE — JOIN A LEADING MULTINATIONAL TECHNOLOGY COMPANY
ON-SITE ROLE | INSURGENTES SUR, BENITO JUÁREZ, CDMX
A leading multinational technology company is expanding its customer support team and looking for bilingual professionals who enjoy solving problems, assisting users, and working in a structured, collaborative environment. If you have experience supporting customers in English and want stability with a global company, we would like to meet you.
• ROLE RESPONSIBILITIES
• Handle inbound and outbound customer support calls in English
• Follow established processes to resolve inquiries and technical issues
• Provide clear troubleshooting guidance and customer assistance
• Document interactions in CRM or ticketing platforms
• Deliver professional, solution-oriented service in every contact
• CANDIDATE PROFILE
• On-site availability (Insurgentes Sur, CDMX)
• Bilingual English level B2 or higher (validated during interview)
• High school diploma completed or college studies (in progress or incomplete accepted)
• Minimum 6 months of customer support experience (calls, troubleshooting, service processes)
• Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar
• Flexible schedule availability
• Strong attitude, communication skills, and service mindset
• SCHEDULE
• Monday to Sunday
• 2 rotating days off per week
• WHAT WE OFFER
• Base salary of $21,000 MXN gross
• Legal benefits from day one
• Additional superior benefits
• Direct contract with the company
• Job stability within a multinational organization
• Professional, collaborative, and growth-focused environment
• LOCATION
• Insurgentes Sur, Benito Juárez, Mexico City
• On-site position
DIVERSITY & INCLUSION
We are committed to an inclusive and respectful hiring process. We consider all qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.
If you’re ready to grow your bilingual career with a global technology company, share your updated CV and let’s schedule an interview. We look forward to connecting with you.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• Menos de 1 año de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, df, ciudad, mexico

Ayer (actualizada)

Acerca de Pentafon Contact Center & BPO

Empresa en latinoamérica especializada en relaciones empresa/cliente en servicios de Contact Center con esquemas Insourcing y Outsourcing para dar solución a todas las necesidades de sus clientes

NUESTRO TRABAJO

La aplicación e integración de alta tecnología en informática y telecomunicaciones ,con una adecuada gestión de talento humano y estricto control de productividad en los procesos de negocio para obtener resultados que se traducen en valor en nuestros clientes.
...

Empresa en latinoamérica especializada en relaciones empresa/cliente en servicios de Contact Center con esquemas Insourcing y Outsourcing para dar solución a todas las necesidades de sus clientes

NUESTRO TRABAJO

La aplicación e integración de alta tecnología en informática y telecomunicaciones ,con una adecuada gestión de talento humano y estricto control de productividad en los procesos de negocio para obtener resultados que se traducen en valor en nuestros clientes.

Ofrecemos modelos técnicos y comerciales totalmente flexibles ,adaptándonos a las necesidades de nuestros clientes, permitiéndoles la generación de ahorros.

*CONTACTO DIRECTO:*

LLAMADA: 800 736 8236

O envía WhatsApp al: 55 8876 3400

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