Bilingual Customer Support Agent - Inbound Calls

Descripción de la oferta

Bilingual Customer Service Agent – Pentafon

Location: Benito Juárez, Mexico City
Job Type: Full-time | Permanent Contract
Monthly Income: $18,000 – $21,600 MXN

At Pentafon, we know that great customer service is built by people who care, communicate clearly, and take pride in helping others. We’re currently looking for Bilingual Customer Service Agents with experience in Customer Support, Financial Services, or Retail campaigns, who are seeking stability, growth, and a professional environment where their work is valued.

If you have strong conversational English, call center experience, and are ready to grow your career in customer service, we want to meet you.

Key Responsibilities

Provide customer support via phone with clarity, empathy, and professionalism

Resolve customer inquiries related to financial and retail services

Deliver high-quality service aligned with client standards

Work collaboratively within a supportive and results-driven team

Ensure a positive customer experience on every interaction

What We Offer

Base salary of $18,000 MXN

Fixed productivity bonus of $3,600 MXN

Total monthly income up to $21,600 MXN

Full legal benefits from day one

100% paid training

Clear and realistic career growth plan

Continuous learning and skill development programs

Partnerships and discounts with universities, retail brands, and entertainment venues

A professional, positive, and supportive work environment

Requirements

Advanced conversational English (assessment required)

Minimum 1 year of Call Center experience in Customer Service

Education: Bachelor’s degree in progress, incomplete, or completed

Strong communication skills, positive attitude, and sense of responsibility

Diversity & Inclusion

At Pentafon, we believe the best teams are built through diversity. Our hiring process is inclusive, respectful, and discrimination-free. We focus on talent, commitment, and potential.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• Menos de 1 año de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 7 días (actualizada)