Agente - Customer Service Administrative/Agent

Descripción de la oferta

Location: Cuernavaca, Morelos, Mexico (On Site)

Type: Full-time

Salary: $8,000 MXN-10,000 per month + bonuses (Average)

Start Date: Immediate if successful

Usual Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST (May vary depending on the offer)

Description: Join our team as a Administrative Aagent/Customer Service Representative. In this role, you will play a key role in ensuring operational excellence and high client satisfaction through effective data management, administrative support, and/or customer interaction.

Responsibilities:
1. Manage, enter, and update data accurately in our databases.
2. Provide administrative support across departments, handling documentation, filing, and communication tasks.
3. Respond to both internal and external inquiries promptly, assist with troubleshooting issues, and maintain high performance and professional communication standards.
4. Generate reports, analyze data, and ensure compliance with operational policies and procedures.
5. Support special projects and collaborate with teams to meet objectives and deadlines.
6. Phone etiquette, manage incoming and outbound calls if necessary.

Requirements:
1. Fluency in English and Spanish (verbal and written). B2 levels and above.
2. Technologically oriented, able to multitask, technologically resourceful, able to use AI and implement it seamlessly in their day-to-day duties.
3. High school diploma or equivalent; additional education or certifications are advantageous.
4. Experience in administrative, clerical, customer service, or call center roles.
5. Strong organizational skills, attention to detail, and the ability to multitask effectively in a dynamic environment.
6. Proven experience in Call Centers might be a plus.

Benefits:
1. Competitive salary with potential bonuses.
2. Health campaigns.
3. Awarded internal dynamics/events with attractive gifts.
4. 5-day a week schedule!

Apply Now: We are looking for dedicated, detail-oriented professionals eager to contribute to a team. We may accommodate you to the best offer in our company. We constantly hire for different roles. If you believe you fit this description, please apply and expect a phone call from area codes "55" or "777". Check your email constantly.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: CRM, Adaptación al cambio, Análisis, Atención al cliente, Gestión, Servicio al cliente, Call Center, Administración de archivos, Administración

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, servicio, service

Hace 2 días (actualizada)

Acerca de RemZen

Rem Zen specializes in connecting skilled professionals in Mexico with leading American companies, offering remote positions that bridge geographical gaps. We are committed to providing an exceptional work environment that supports your professional and personal growth. At Rem Zen, we value diversity and seek candidates who are eager to drive innovation and excel in a collaborative setting. Join us to advance your career while working with some of the most forward-thinking companies in the world...

Rem Zen specializes in connecting skilled professionals in Mexico with leading American companies, offering remote positions that bridge geographical gaps. We are committed to providing an exceptional work environment that supports your professional and personal growth. At Rem Zen, we value diversity and seek candidates who are eager to drive innovation and excel in a collaborative setting. Join us to advance your career while working with some of the most forward-thinking companies in the world.