Technician Operations - Help Desk

Descripción de la oferta

Position Summary:
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.


Job Responsibilities- Other duties may be assigned:
• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.


Skills and Requirements:
• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 99 años

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, operaciones, ayuda, help, auxilio, mostrador, desk, expositor, exhibitor

Hace 3 días

Acerca de AutoZone México

AutoZone es la cadena internacional líder en venta y distribución de refacciones, accesorios y productos automotrices en Estados Unidos, Puerto Rico, Brasil y México.

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