Technical Support Agent - Global Operations

Descripción de la oferta

We are looking for a Trilingual Technical Support Specialist to join our international team. This position focuses on providing technical assistance and incident follow-up for electronic shelf labeling systems used in department stores across the United States and Canada.

If you have strong technical skills, experience in Salesforce, and advanced English and French, this opportunity is for you.

Responsibilities

• Provide technical support for electronic shelf label systems.
• Handle and resolve technical incidents for U.S. and Canadian clients.
• Document, track, and follow up on technical cases in Salesforce.
• Ensure accurate ticket management and case resolution.
• Maintain clear communication with internal teams and international clients.

Requirements

• Minimum 1 year of experience in Technical Support (required).
• Advanced English and French (spoken and written).
• Proven experience using Salesforce.
• High school diploma required (Bachelor’s degree preferred).
• Strong analytical skills and problem-solving abilities.
• Customer-oriented mindset and clear communication skills.

Work Schedule

• Monday to Sunday, 9:00 a.m. – 6:00 p.m.
• Two rotational days off per week.

Compensation & Benefits

• Monthly salary: $27,400 MXN.
• 20% monthly performance bonus (approx. $5,400 MXN).
• 100% paid training.
• Initial 3-month internship contract.
• Legal benefits after initial period.
• Career growth in an international company.

En esta empresa, promovemos un entorno laboral inclusivo y con igualdad de oportunidades. Nuestro proceso de selección se lleva a cabo sin distinción alguna. Este proceso de selección se lleva a cabo sin distinción por origen étnico, edad, género, estado civil, embarazo, condición socioeconómica, apariencia física, discapacidad, orientación sexual, identidad de género, religión o condición serológica, incluyendo personas que viven con VIH. La evaluación se basa exclusivamente en las habilidades, experiencia y competencias técnicas de las personas candidatas.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• Menos de 1 año de experiencia

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, operaciones

Hace 9 horas (actualizada)