Supervisor E - store specialized Team Lead

Descripción de la oferta

At Kelly, we are dedicated to connecting talent with the world of work in ways that enrich lives, and empowering companies with talented individuals who drive innovation and growth. With over 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes.

Position: Supervisor - E-Store Specialized Team - D2C.

Location: Mexico City & Cuautitlán Izcalli, State of Mexico.
Work Mode: On-site.
Salary: $38,000 MXN gross per month.
Schedule: Monday to Friday, 8:30 AM – 6:00 PM.

Functions:

-Supervise and improve the operational performance of the D2C (Direct-to-Consumer) Ecommerce channel.
-Lead performance improvement and customer experience initiatives.
-Manage and analyze KPIs (OTD, L/T, Return, GR, GI).
-Configure delivery times by region.
-Conduct root cause analysis for delays.
-Standardize tracking processes.
-Perform Capacity Planning (CAPA) for peak seasons.
-Coordinate with carriers and courier services.
-Evaluate NPS and perform competitive benchmarking.
-Conduct operational warehouse audits.
-Monitor and implement continuous improvement projects.
-Support tenders (RFP) and operator evaluations.
-Maintain cross-functional interaction with multiple internal departments.

Requirements:

-Education: Bachelor’s degree in Engineering or related field (Completed).
-Experience: 2–4+ years in E-commerce operations (beyond marketplace management).
-Specific Knowledge: D2C logistics and Last Mile, transport and courier management, capacity planning, and operational KPI control.
-Skills: Project Management experience and intermediate-to-advanced Excel proficiency.
-Language: Advanced English.
-Soft Skills: High capacity for cross-departmental interaction and communication.

Benefits:

-Statutory benefits (Prestaciones de Ley).
-30-day Christmas bonus (Aguinaldo).
-$1,300 additional grocery allowance (vales de despensa).

Kelly is an equal opportunity employer. We foster a diverse and inclusive work environment where all individuals are valued and respected.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 26 y 40 años
• Conocimientos: Adaptabilidad

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, boutique, tienda, store, establecimiento, bazar, bazzar, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer (actualizada)

Acerca de Kelly

Kelly Services fue fundada en 1946 e inicia operaciones en México en el año de 1999. Kelly es una empresa dedicada a los servicios de Recursos Humanos y su principal objetivo es lograr la máxima satisfacción de sus clientes y del personal que labora en ella.

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