Service Desk Representative - Zona de Atizapán de Zaragoza, esquema hibrido

Descripción de la oferta

Description:

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Responsibilities:

Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.

Addresses issues escalated from less experienced team members.

Proactively informs manager about potential problems and suggests improvement actions.

Reports on faulty master data.

Advises less experienced team members on process and other deviations.

Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.

Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.

Defines and recommends working practice and other process improvements.

Ensures that established KPIs are achieved

Requirements:

Education: High school or technical high school (certified)
Experience: 2-4 years in areas of technical support or customer service
Language: Intermediate English
Flexible schedule availability

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Mesa de ayuda, Soporte técnico

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, mostrador, desk, expositor, exhibitor, demostrador, feriante, viajante, agent, representative, agente, representante, area

Ayer (actualizada)

Acerca de DIEBOLD NIXDORF DE MEXICO SA DE CV

We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 6500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated.

Salarios