Join a People First Team - Bilingual Customer Service Role

Importante empresa del sector - Tlalpan, Ciudad de México DF

Descripción de la oferta

A convenir Contrato por tiempo indeterminado Tiempo Completo

Looking for more than just a job? Join a workplace where your voice matters, your growth is supported, and your work makes a real difference. We’re building a strong bilingual customer service team and want people who enjoy helping others, communicating clearly, and being part of a respectful, people-first culture.
• WHAT YOU’LL DO
• Answer inbound customer calls with professionalism and empathy
• Support customers with financial and retail service inquiries
• Provide accurate, solution-focused guidance
• Deliver positive, high-quality customer experiences
• Collaborate with a supportive, performance-driven team
• Represent our clients with confidence and care
WHAT YOU’LL RECEIVE
• Competitive base salary plus fixed monthly bonus
• Full legal benefits from day one
• 100% paid training
• Continuous coaching and operational support
• Clear career path and internal growth opportunities
• Ongoing learning and skill development programs
• Discounts and partnerships with universities, retail brands, and entertainment services
• A respectful, professional environment where your contribution is recognized
WHAT WE’RE LOOKING FOR
• Advanced conversational English (assessment required)
• Minimum 1 year customer service experience in a call center
• College studies in progress, incomplete, or completed
• Strong communication and problem-solving skills
• Positive attitude and high sense of responsibility
DIVERSITY & INCLUSION
We are committed to an inclusive, discrimination-free hiring process. We value talent, attitude, and potential, and we welcome diverse backgrounds and perspectives.
POSITION DETAILS
• Location: Benito Juárez, Mexico City
• Schedule: Full-time
• Contract: Permanent
Ready to grow your bilingual career in a place where you’re supported and valued? Apply today and move forward with a team that grows together.

BILINGUAL CUSTOMER SERVICE AGENT — BUILD YOUR CAREER WITH A PEOPLE-FIRST TEAM
FULL TIME | PERMANENT ROLE | BENITO JUÁREZ, CDMX
Ready for a role where your English skills, customer focus, and professionalism are truly appreciated? Join a bilingual customer service team that values respect, continuous learning, and real career growth. This is more than a seat on the floor — it’s a structured path to develop your experience and move forward.
WHAT YOU’LL BE DOING
• Handle inbound customer calls with a clear, professional approach
• Assist customers with financial and retail service questions
• Provide accurate, solution-driven support
• Create consistent, positive customer experiences
• Document interactions and follow service guidelines
• Work closely with a collaborative, quality-focused team
WHAT YOU’LL GET
• Competitive salary plus fixed monthly bonus
• Full legal benefits starting day one
• Fully paid training program
• Ongoing coaching and quality feedback
• Career path with internal advancement options
• Continuous training and skill-building resources
• Partnerships and discounts with universities, retail, and entertainment brands
• A respectful, stable, and performance-driven workplace
WHAT WE’RE LOOKING FOR
• Advanced conversational English (assessment required)
• At least 1 year of call center customer service experience
• College education in progress, paused, or completed
• Strong communication and problem-solving abilities
• Reliable, accountable, and service-oriented mindset
INCLUSIVE HIRING
We maintain an inclusive and discrimination-free recruitment process. We select based on capability, commitment, and growth potential.
• POSITION INFORMATION
• Location: Benito Juárez, Mexico City
• Schedule: Full-time
• Contract type: Permanent
If you’re ready to take the next professional step in bilingual customer service, apply today and grow with a team that invests in your future.

In this company, we promote an inclusive work environment with equal opportunities. Our recruitment process is carried out without any form of discrimination. This selection process is conducted without distinction based on ethnic origin, age, gender, marital status, pregnancy, socioeconomic status, physical appearance, disability, sexual orientation, gender identity, religion, or serological condition, including people living with HIV. Evaluation is based exclusively on candidates’ skills, experience, and technical competencies.