Data Entry and Operations Support - Nivel de Ingles Avanzado

Descripción de la oferta

Somos Nexus Tours, la empresa líder en gestión de destinos en el Caribe y Latinoamérica. Tenemos oficinas en más de 19 países, 52 destinos, y... ¡Seguimos creciendo!
Nuestro propósito es hacer realidad las vacaciones soñadas de todos nuestros clientes, ¿Te sumas?

¿Qué esperamos de tí como Data Entry and Operations Support para Vacation Express?

The Operations Support & Data Entry Specialist is responsible for maintaining accurate and up-to-date information within internal systems related to hotel inventory, group reservations, contracts, concessions, and promotions. This position supports operational workflows by entering, verifying, and updating data; troubleshooting reservation or contract issues; maintaining reports; and ensuring that information is accurately reflected for internal teams, travel agents, and customers. The role requires strong attention to detail, excellent English communication skills, intermediate Excel proficiency, and the ability to work efficiently in a fast-paced, deadline-driven environment.

¿Cuál será tu rol con el equipo de Vacation Express?
Responsibilities
• Maintain, update, and audit internal system data related to hotel contracts, group bookings, inventory, pricing, concessions, room requests, and promotional information.
• Enter alphabet and numeric data accurately, reviewing entries for completeness and resolving discrepancies using standard procedures.
• Prepare and maintain Excel worksheets for reconciliation, reporting, tracking, and financial or operational reviews.
• Build and update standard or group shopping flows based on contracts, including rates, dates, room categories, inventory, concessions, penalties, and optional services.
• Monitor inventory, system messages, and reservation activity, ensuring timely updates such as cut-off adjustments, closeouts, reopenings, recaps, and room request processing.
• Amend and troubleshoot group reservations and related components to ensure accurate public and travel agent booking functionality.
• Verify that all pricing, contract rules, and promotional details are correctly reflected in the system and update them as supplier changes occur.
• Communicate professionally with internal teams, suppliers, and hotel partners to resolve issues, request rate updates, clarify contract details, or address discrepancies.
• Review system-generated reports and maintain accurate documentation for all changes, updates, and data entries.
• Follow established policies and procedures, recommending improvements when needed, and maintain strict confidentiality of sensitive information.
• Assist with additional administrative, operational, or support tasks as departmental needs evolve.

Qualifications
• Highly organized and detail-oriented, with strong accuracy in data entry and recordkeeping.
• High-level English reading and writing skills to interpret contracts, documentation, system data, and professional communication.
• Strong typing accuracy using both alphabet and numeric input; high proficiency with the numeric keypad.
• Intermediate proficiency in Microsoft Excel, including pivot tables, lookups (VLOOKUP/XLOOKUP), sorting, filtering, and formula creation; familiarity with macros is a plus.
• Excellent mathematical, verbal, and written communication skills.
• Ability to work under tight deadlines and manage workload effectively during busy seasons.
• Flexible with job responsibilities and able to adapt to shifting organizational needs.
• Comfortable working both independently and collaboratively within a team environment.
• Strong problem-solving and troubleshooting skills, with a proactive, innovative, and results-oriented mindset.
• Ability to learn new systems, procedures, and technical processes quickly.
• Prior experience in data entry, reservations, hotel operations, or travel systems is preferred but not required.
• Commitment to maintaining confidentiality of sensitive financial and operational information.


¿Qué puedes esperar de nosotros?
- Salario competitivo.
- Prestaciones superiores a la ley como: Membresia Hospitalaria, Epic Days.
- Participarás de nuestros programas de formación y capacitación constante.
- Serás parte de una cultura orientada a las personas, en la que podrás ser tú mismo y desarrollarte profesionalmente.

Si quieres vivir una #Lifechangingexperience, no esperes más y ¡Postúlate!
Nexustours se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Estamos comprometidos con la igualdad de oportunidades de empleo independientemente de la raza, el color, la religión, el sexo, la nacionalidad, la orientación sexual, la edad, la ciudadanía, el estado civil, la diversidad de capacidades o la identidad de género.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 2 años de experiencia
• Idiomas: Inglés
• Personas con discapacidad: Sí

Palabras clave: datos, data, operaciones, apoyo, support, soporte

Hace 5 horas (actualizada)

Acerca de Nexus Tours

Somos líderes en la industria del turismo y la tecnología, dedicados a hacer realidad las vacaciones soñadas de miles de personas todos los años.
Cada día, creamos experiencias que no solo transforman la vida de nuestros huéspedes, sino también la de los miembros de nuestro equipo.
Ofrecemos más que un empleo: garantizamos una experiencia que cambia vidas.

Tenemos presencia en más de 19 países y 42 destinos en México y el Caribe.

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