Customer Service Executive - Permanent, Full Time

Cambridge University Press & Assessment - Benito Juárez, Ciudad de México DF

Descripción de la oferta

$ 21,999.00 (Mensual) Contrato por tiempo indeterminado Tiempo Completo Presencial y remoto

About the role

As a Customer Service Representative, you will play a pivotal role in ensuring customer orders are processed smoothly from start to finish, balancing accuracy, speed and compliance to deliver an excellent experience for assigned customers.

Working Cross-functionally, you will bring clarity and structure to complex order activity, providing visibility, insight and dependable support across the wider business.

Key responsibilities include:

Manage pricing, discounts, and credit limits, back order issues and shipment coordination to ensure timely delivery
Act as the primary contact for assigned customers, contributing to meetings, projects and contract renewals
Produce monthly reporting and customer profile insights, while supporting service metrics and continuous improvement
Oversee seasonal returns and after-receipt claims and provide operational cover for colleagues during absences

About you

You are a customer-focused problem solver who enjoys working in a fast-paced, front-line service environment and takes pride in delivering a positive experience every time.

You bring a solid understanding of international trade, particularly exports and are comfortable working with ERP systems such as SAP to manage orders and data accurately.

Highly organised and detail-oriented, you communicate clearly in English (intermediate level) and are confident juggling multiple priorities.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
A background in business, administration, or a related field

Rewards and benefits
We wil support you to be at your best in work and to live well outside of it. Itn addition to competitive salaries, we offer a world class bendfits package:
Seguro de Vida
Seguro de Gastos Médicos Mayores
Vales de Despensa
Fondo de Ahorro
Aguinaldo
Prima Vacacional

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid working colleagues to spend 40-60 % of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 1 April 2026. We will review applications on an ongoing basis and shortlisted candidates can expect interviews to take place duiring the campaign and shortly after the closing date. We reserve teh right to close this vacancy once we habe received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

If you are shortlisted and progressed through the stages, you can expect:

First round interview to take place in person at our Mexico City office
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.