Client Operation Support Speciallist - Bilingue

Descripción de la oferta

Job Description:
The Client Operations Support Specialist is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information.
This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.
Key Responsibilities:
• Promptly address corporate client requests, prioritizing customer satisfaction.
• Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
• Analyze transactions, new sales, and support cases for KPI’s and client executive reporting.
• Validate data files to detect and correct potential errors.
• Upload sales data to the system, ensuring compliance with client specifications and expectations.
• Maintain organized, secure documentation in line with company privacy and security protocols.
• Conduct regular audits to ensure consumer information accuracy for corporate clients.
• Collaborate with cross-functional teams to resolve operational issues and optimize processes.
• Propose process improvements related to client management and payments to enhance efficiency and customer experience.
• Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.
Qualifications:
• Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field.
• Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.
• Previous experience in corporate client support and operational process management is preferred.
• Advanced proficiency in English (both written and spoken).
• Intermediate knowledge of Microsoft Excel and other Office applications.
• Ability to manage multiple tasks simultaneously with high attention to detail.
• Strong communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Availability to work on Mexican holidays and rest on U.S. holidays.
Skills:
• Meticulous attention to detail.
• Strong problem-solving capabilities.
• Excellent organizational skills.
• Teamwork and collaboration.
• Customer satisfaction focus.
• Flexibility to adapt to international work schedules.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 40 años

Palabras clave: apoyo, support, soporte

Hace 2 días

Acerca de CSC SERVICIOS INTEGRALES S.C.

EMPRESA DE CONSULTORIA EN ADMINISTRACION DE CARTERA y TECNOLOGIA FINANCIERA. DESARROLLADORA DE SOLUCIONES FLEXIBLES Y ESTRATEGICAS PARA LA INDUSTRIA DE PROPIEDADES VACACIONALES POR MAS DE 30 AÑOS Y MAS RECIENTEMENTE EN EL MERCADO DE TECNOLOGIAS LIMPIAS