Call Center Specialist - Technical Support

Descripción de la oferta

CALL CENTER SPECIALIST
(Technical Support)
Chihuahua, MX
$16,000 - $23,000/month (MXN)

The Call Center Specialist provides world class customer support in a high-volume call center environment. In this position, the Specialist will provide front line product technical support for customers by answering inquiries received via phone, email or from internal channels.

The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.

A DAY IN THE LIFE:
Provide world class customer support on a wide range of customer requests via phone and email in a high-volume technical support call center
Acquire and maintain product knowledge and become a subject matter expert for Midtronics products
Troubleshoot product related issues with the customer on phone calls and via email
Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system
Enter and manage sales order for spare parts as needed
Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
Prepare and communicate necessary status and tracking as requested/required
Prepare and monitor various documents and/or emails sent to customers
Manage complex customer accounts, returns processes and reporting needs as required
Provide occasional after-hours and weekend support for a Major Customer
Other projects as assigned by the Manager or Team Lead

WHAT YOU’LL NEED:
3-5 years’ experience providing technical support in a professional setting, comparable technical field experience or combination of both
HS Diploma or equivalent required
Ability to communicate in English is required, French speaking is a plus
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Ability to learn and navigate new software/business changes quickly
Excellent attention to detail and accuracy
Ability to multi-task/manage multiple projects at one time
WHAT WE OFFER:
Comprehensive Medical, Dental, & Vision Benefits; Life Insurance; Savings Fund; Generous Paid Time Off & Company Paid Holiday Schedules; Reimbursement for Continuing Education & 50% of Textbook costs; and more.

Requerimientos

• Educación mínima: Educación secundaria
• 3 años de experiencia
• Idiomas: Francés ,Inglés
• Disponibilidad de cambio de residencia: Si
• Personas con discapacidad: Sí

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, especialista, apoyo, support, soporte

Hace más de 30 días

Acerca de MIDTRONICS MEXICO

Midtronics is a fast-growing company with an energetic, passionate, and innovative leadership team. As the world is determined to reduce carbon emissions and improve vehicle safety, the rapid evolution of the transportation industry – from electrification and connectivity to autonomous vehicles — Midtronics, is a committed partner in developing superior battery management solutions to meet those exciting challenges in the years ahead.