Bilingüal Office Concierge

Descripción de la oferta

Job Description
At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.



Benefits to eligible employees, include:



Direct hiring by the company.
Base salary
Law benefits: IMSS, vacation time, vacation bonus, Christmas bonus.
Life insurance + death benefit
Ongoing training through an online platform with more than 15,000 courses available in several languages.
Psychological, medical, nutritional, legal, financial, and veterinary counseling (remote)
Wellhub: Corporate wellness program that offers access to gyms, online classes, nutritionists, and more.
Annual Target Bonus


What this job involve? This role is responsible for implementing the experience program at the client's site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.



Work Adress: Blvd. Manuel Ávila Camacho,Polanco, 1ra. Sección,Miguel Hidalgo, Ciudadde México, 11510
Work Schedule: Monday - Friday, 7am-4pm
Gross Monthly Salary: $35,000-$40,000
Work Modality: On site


What is your day to day?

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
Strive to continually improve experience service performance.
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
Visibly engaged and well known in the workplace while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Provide administrative and operational excellence for soft services
Implement and monitor standards of service to meet and exceed expectations
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties, as requested




Desired experience and technical skills

High School diploma or GED required
Fluent English
Minimum of 2-3 years experience in hospitality management experience
Ability to work with clients at all levels of an organization.
Strong vendor management experience.
Budget management skills.
Exhibits strong communication and listening skills.
Exhibits initiative, responsibility, flexibility, and leadership.
Must have strong analytical skills.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.



If this job description resonates with you, we encourage you to apply. We’re interested in getting to know you and what you bring to the table!

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 3 años de experiencia
• Idiomas: Inglés

Palabras clave: oficina, portero, concierge, subalterno, conserje

Hace 5 días (actualizada)

Acerca de Jones Lang LaSalle México

Somos un líder mundial en servicios de bienes raíces, impulsados por un espíritu empresarial. Queremos que los clientes con mayores ambiciones trabajen con nosotros, y que la gente con más aspiraciones trabaje para nosotros. Es tan simple como eso.

Compramos, construimos, ocupamos, damos mantenimiento e invertimos en una variedad de activos incluyendo bienes raíces industriales, comerciales, locales comerciales, residenciales y hoteleros.

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