Techsupport agent by calls - Tlalnepantla

Descripción de la oferta

"Provide an excellent personalized service and assist consumers through calls, emails, chat or SMS messages.
Customer-focused activities such as support for portable devices, troubleshooting with headphones and their connectivity, sound or battery.
Assistance with warranty claims.
Adhere to guidelines, regulations and procedures provided by the Client. "


Modality On site
HOOP Mon to Sun 07:00 - 17:00 2days off
Training (2 weeks) 08:00 - 17:00 Mon to Fri
Nesting (2 weeks) 08:00 - 17:00 Mon to Fri

Requirements
High School Unfinished
B2 English Level
Competences and Skills
Customer service oriented
Attention to detail
Bluetooth audio devices knowledge/experience
Multitasking
Troubleshooting skills
Excellent writing, email, phone and organization skills
Strong computer Skills

Salary Scheme
Period Rate Monthly (160 hours)
1-90 days $75 $12,000
90-150 days $80 $12,800
+151 days $85 $13,600

Bonus Scheme
Concept Amount Metric/ Paydate
Transportation Bonus $600 Attendance / monthly
Graduation Bonus $2,000.00 TRN and OPS metrics/ 2nd week
OPS Bonus 15% total hours OPS Metrics/ Monthly (OPS)

Prestaciones de Ley desde el primer día
Seguro de vida
Los bonos se pagan a mes vencido
campaña 100% presencial
Todas las cantidades mencionadas son brutos, es decir antes de impuestos.
Se paga de manera catorcenal, es decir un viernes si y uno no.

Requerimientos

• Educación mínima: Educación media superior - Bachillerato Tecnológico
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 45 años
• Conocimientos: Tecnología de la información

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 días (actualizada)

Acerca de Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

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