Tech Support L2

Descripción de la oferta

Role Summary
The Visual Basic Analyst – L2 Support is responsible for providing second-level application support for business-critical systems developed in Visual Basic (VB6 / VBA / VB.NET). The role focuses on incident resolution, problem analysis, defect fixing, minor enhancements, and close collaboration with L1 support, business users, and development teams.
An advanced level of English is required to interact with global stakeholders, document solutions, and participate in technical discussions.

Key Responsibilities
• Provide Level 2 support for applications developed using Visual Basic technologies
(VB6, VBA, VB.NET).
• Analyze, troubleshoot, and resolve application incidents and defects escalated
from L1 support.
• Perform root cause analysis (RCA) for recurring or complex issues and propose
permanent fixes.
• Develop, modify, and maintain Visual Basic code to correct defects and
implement minor enhancements.
• Support application interfaces, batch jobs, reports, and integrations with
databases and external systems.
• Ensure adherence to ITSM processes (Incident, Problem, Change, Release
management).
• Prepare and maintain technical documentation, including resolution notes, known
error records, and support guides.
• Collaborate with functional teams, business users, and L3/development teams to
ensure timely resolution.
• Participate in application maintenance, upgrades, and transition activities.
• Support production releases, including validation and post-deployment
verification.
• Communicate clearly and professionally with stakeholders in English, both written
and verbal.

Required Technical Skills
• Strong experience with Visual Basic technologies:
o VB6 and/or VB.NET
o VBA (Excel, Access, or other Office integrations)
• Experience with SQL and relational databases (e.g., SQL Server, Oracle, MS
Access).
• Solid understanding of application support in production environments.
• Debugging, code analysis, and performance troubleshooting skills.
• Experience working with legacy applications and understanding technical debt.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy, or similar ticketing
systems).
• Basic understanding of Windows services, scheduled jobs, and application logs.
Functional & Soft Skills
• Strong analytical and problem-solving skills.
• Ability to work independently on assigned incidents and tasks.
• Good stakeholder management and customer-oriented mindset.
• Ability to prioritize workload in a high-volume support environment.
• Attention to detail and commitment to quality and stability.

Language Requirement
• English: Advanced level (mandatory)
o Able to participate in technical discussions, write clear documentation,
and communicate effectively with global teams.

Education & Experience
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or
equivalent experience).
• Typically 3–6 years of experience in application support or development using
Visual Basic technologies.
• Prior experience in AMS / Production Support / L2 Support is highly desirable.

Nice to Have
• Exposure to migration or modernization projects (e.g., VB6 to .NET).
• Experience supporting applications in retail, finance, or enterprise environments.
• Understanding of basic CI/CD or release management concepts.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 3 años de experiencia
• Idiomas: Inglés

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

Hace 6 horas (actualizada)

Acerca de Tata Consultancy Services de México S.A. de C.V.

TATA Consultancy Services Limited (TCS) es parte del prestigioso grupo TATA. Con más de 38 años de experiencia en el mercado de Servicios Globales de TI, cuenta con: * Más que 112,000 Empleados, más de 1,000 clientes. * Operaciones en 50 países. * Ingresos de 5,700 millones de dólares en el ejercicio fiscal 2006-2007. * Posicionada con el número 10 entre las 20 Principales Empresas Globales de Servicios de TI. * Primera en el mundo en alcanzar CMMi Nivel 5 y PCMM Nivel 5 para toda la empresa. T...

TATA Consultancy Services Limited (TCS) es parte del prestigioso grupo TATA. Con más de 38 años de experiencia en el mercado de Servicios Globales de TI, cuenta con: * Más que 112,000 Empleados, más de 1,000 clientes. * Operaciones en 50 países. * Ingresos de 5,700 millones de dólares en el ejercicio fiscal 2006-2007. * Posicionada con el número 10 entre las 20 Principales Empresas Globales de Servicios de TI. * Primera en el mundo en alcanzar CMMi Nivel 5 y PCMM Nivel 5 para toda la empresa. TCS tiene presencia en casi todos los países de Latinoamérica, como Brasil, Uruguay, México, Chile, Colombia, Argentina, Ecuador, Guatemala, El Salvador, Honduras, Nicaragua y Republica Dominicana cubriendo la mayor parte del área. TCS ofrece sus servicios a diversos clientes en las economías emergentes de Latinoamérica, además de dar servicio a clientes globales con operaciones importantes en la misma área. Ofrece a estos mercados sus aptitudes en consultoría de TI y servicios de software de clase mundial — con el respaldo de procesos certificados, tecnologías de clase mundial, programas sólidos de Investigación y Desarrollo y cualidades probadas en las áreas de subcontratación de mantenimiento y desarrollos de aplicaciones.