Team Leader Call Center - Remoto

Descripción de la oferta

Call Center Team Leader (Remote | LATAM) At Match Recruitment Agency, we connect top talent with leading international IT and digital companies around the world. One of our key partners a fast-growing international company in the iGaming industry is looking for a Call Center Team Leader to join their expanding LATAM team. If you enjoy leading people, optimizing team performance, and working in a fast-paced international environment, this could be the perfect next step for your career. What Youll Do As a Team Leader, youll play a key role in driving team performance and creating a productive, motivated work environment. Your responsibilities will include: Monitoring team performance, call quality, and key operational metrics Supporting and guiding operators to improve results and productivity Distributing workload and managing daily team operations Participating in recruitment processes alongside HR Onboarding and training new team members Creating schedules, tracking reports, and helping improve internal processes Identifying operational challenges proactively and implementing solutions What Were Looking For Were seeking someone proactive, organized, and people-oriented who can confidently lead a remote team. Requirements: +6 months of experience leading or supervising teams Background in call centers, sales, customer support, or retention Experience managing KPIs, schedules, and operational workflows Familiarity with CRM systems Strong communication and problem-solving skills Ability to multitask and prioritize effectively Spanish proficiency (Native or C1+) English level B1+ (for communication with management and international teams) Nice to Have Experience in iGaming or fintech environments Experience working with international remote teams What We Offer 100% remote work opportunity Stable full-time schedule (5 days a week) Opportunity to lead a dynamic and growing team International work environment with growth opportunities Paid vacation days + additional wellness days Competitive compensation package with performance-based bonuses Additional compensation details and bonus structure will be discussed during the interview process If youre looking for a role where you can make an impact, grow professionally, and be part of an ambitious international project, wed love to hear from you.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• años de experiencia

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, casa, remoto, remote, teletrabajo, home

Hace 2 días (actualizada)

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