Supervisor CallCenter

Descripción de la oferta

The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries, assisting with dining reservations, and proactively offering customized solutions to boost customer satisfaction and loyalty.

Key Responsibilities:
• Accountability in assigning tasks to the inbound sales agents
• Ability to utilize data and measure KPI's that track performance.
• Collaboration with executive leadership within the call center to set targets and goals for the week, month, and year.
• Motivating your team by providing constructive feedback to improve sales and conversions.
• Enthusiasm for recruiting and generating new employees leads by gaining referrals and promoting referral campaigns.
• Participation in training and onboarding
• Responsibility in providing new inbound sales agents with the tools required for success.
• Thorough documentation of any issues that require escalation in reporting.
• Preparation of time sensitive performance reports regularly (weekly, monthly, annually)
• Motivate the inbound sales agents and maintain optimum performance in the center.

Requirements
• High School Diploma is required, Bachelor’s Degree is preferred
• Experience working in sales.
• Minimum 3 years of contact center management experience is required.
• Leadership skills to select, evaluate, engage, motivate, mentor, train, reward and lead team members.
• Strong listening, written and verbal communication skills.
• Strong problem solving, decision making and organizational skills.
• Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
• Attention to detail and accuracy.
• Flexible and adaptable to changing situations.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs


Benefits:

Mexican benefit (30 days christmas bonus)
Competitive salary $14,400 monthly, plus transportation aid, food vouchers, commissions.
Oportunity to grow in the company.
International experience
Competitive development

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 3 años de experiencia
• Idiomas: Inglés
• Edad: entre 30 y 46 años
• Conocimientos: CRM, Aceptación de errores y fracasos, Adaptación al cambio, Desarrollo de negocio, Gestión de equipos, Resolución de problemas, Soporte al cliente

Palabras clave: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, call, callcenter, teleoperador, telefonista, telephonist, telefonico

Ayer

Acerca de ADMINISTRACION EN PLAYA, S. DE R.L. DE C.V.

es una firma de abogados y contadores públicos altamente capacitados y certificados, que ofrecen un servicio integral, satisfaciendo las necesidades de empresas y personas ya sean nacionales o extranjeras.