Servicio al cliente - Ingles Experto

Ampure - Irapuato, Guanajuato

Descripción de la oferta

$ 35,000.00 (Mensual) Contrato para obra o tiempo determinado Tiempo Completo

Company Profile

Charge Forward: Powering the Future of Sustainable Mobility

More than just a leading provider of innovative charging solutions, Ampure Charging Systems isn't just building EV chargers, we're pioneering the sustainable mobility revolution. Since the world's first modern electric car, our tech has been at the forefront, and today we're a top 100 global automotive supplier with a commanding 41% market share.

Our pioneering spirit continues to guide us as we develop charging solutions for a diverse range of applications. We offer a comprehensive portfolio of products for on-road electric vehicles, as well as industrial workhorses like forklifts to airport ground support equipment. Renowned for safety, efficiency, and extending battery life, our chargers pave the way for a climate-neutral mobility of the future.

Roles and Responsibilities:

• Manage inbound and outbound calls efficiently and professionally
• Utilize CRM tool to document and track all interactions with customers
• Support service level agreements (SLA) by providing insights into performance metrics
• Identify customers’ needs and be able to Troubleshoot product-related issues
• Validate warranty while adhering to company return policies
• Provide solutions for out of warranty products, including opportunities for upselling
• Assist customers via email, phone, and chat throughout the RMA process
• Coordinate with Logistics/Operations to ensure timey handling of RMA requests
• Offer constructive feedback to the Quality team regarding recurring issues

Requirements and skills
• High School Diploma or equivalent
• Previous experience in a customer support role
• Strong phone and verbal communication skills
• Ability to multitask and prioritize effectively
• Customer-focused mindset with the ability to adapt to various personality types
• Bilingual in English and French; additional languages are a plus.