Senior Personnel Services Manager

Descripción de la oferta

Senior Personnel Services Manager (Focus: Employee Experience & Corporate Hospitality) Location: Southern Guadalajara Metropolitan Zone. Industry: High-Tech Electronic Manufacturing. Role Overview As the Senior Personnel Services Manager, you will be the chief architect of the daily work environment for our most valuable asset: our people. Moving beyond traditional General Services, this role is a strategic leadership position focused on designing, implementing, and elevating the human-centric services that ensure our 24/7 operations run seamlessly while maintaining the highest standards of employee satisfaction and operational excellence. Strategic Objective To lead the Soft Services ecosystem through a hospitality mindset, transforming essential support functions into high-quality experiences that drive employee engagement, safety, and productivity. Key Responsibilities 1. Human-Centric Service Excellence (Transportation) Safe & Seamless Mobility: Oversee the Personnel Transportation network, optimizing routes and logistics to guarantee a safe, punctual, and comfortable commute for our employees. Internal Client Satisfaction: Implement feedback loops and satisfaction surveys to continuously improve the quality of life within the plant. 2. Strategic Supplier & Financial Leadership High-Impact Negotiations: Lead the selection, negotiation, and administration of contracts with top-tier service providers (Catering, Transport, Cleaning, and Executive Travel). Performance Ecosystem: Design and audit KPIs and SLAs centered on service quality and user experience, ensuring providers align with our corporate values. Budget Stewardship: Manage the areas OPEX with a focus on cost-optimization without compromising the employee experience. 3. Executive Hospitality & Corporate Logistics Visitor & Expat Experience: Coordinate world-class logistics for international visitors and business travelers, managing stays, local transportation, and high-level executive assistance. Corporate Asset Management: Supervise the administration of corporate fleets, mobile communication programs, and office environment aesthetics. 4. Compliance, Safety & Culture Wellness & Normativity: Collaborate with EHS to ensure all common areas and services comply with safety regulations and the NOM-035 (Psychosocial Risks) to foster a healthy work environment. Service Culture Leadership: Mentor and lead a team of managers and coordinators to adopt a Customer First proactive mindset. Candidate Profile Education & Experience Education: Bachelors degree in Business Administration, Hospitality Management, Industrial Engineering, or related fields. Experience: Minimum of 5 years in a Senior Management role specifically leading Personnel Services, Hospitality, or General Services in large-scale manufacturing environments (Electronics or Automotive preferred). Leadership: Proven track record of managing first-line managers and large indirect workforces (contractors). Essential Skills Languages: Advanced Conversational English is mandatory for global reporting and international stakeholder interaction. Soft Skills: High Sense of Urgency, Proactivity, and exceptional Conflict Resolution skills. Strategic Vision: Ability to transform operational data into executive insights and continuous improvement projects.

Requerimientos

• Educación mínima: Educación superior - Especialidad
• 5 años de experiencia
• Edad: A partir de 30 años

Palabras clave: senior, sr, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer (actualizada)