Quality customer service

Descripción de la oferta

Requirements:

Education: Bachelor’s degree (Industrial Engineer, Mechanical Engineer, Administration Engineer)
Work experience: At least 4 years in similar position in automotive industry
Professional knowledge and skills: Problem solving tools, core tools, PPAP, Norma IATF, VDA 6.3, Specific customer requirements
Language: English (advanced)

Tasks/responsability:
-Check every day customer portal or customer email
-Communicate to people involve in case of quality alert
-Coordinate parts review with customer and containment on site
-Coordinate internal containment and provide information and rejected parts for analysis to the team involved
-Monitor PPMs, Complaint cost, and defect records for analysis
-Present KPIs in weekly basis. And potential failures
-Owner of Score card from the customer
-Monitor and owner of external cost( CONQ)
-Visit to customer. (Follow open topics and agreements)
-Coordinate analysis of customer complaints with Fast response tool
-Coordinate activities to reduce GP12 escapes
-Escalation for customer topics to the plant
-Series project. / Engineering change validation with customer/ functional trials

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 4 años de experiencia
• Idiomas: Inglés

Palabras clave: calidad, quality, qa, servicio, service

Ayer (actualizada)

Acerca de JOYSONQUIN Automotive Systems México

About us
Joyson Group is a young, ambitious high-tech company, its headquarter is located in Ningbo, China. With more than 100 bases in 30 countries, over 50000 employees globally.

Founded in 2004, Joyson 's main products used to be automotive functional components. Since 2011, the company has acquired several companies: automotive electronics company, PREH GmbH; robotic company IMA and QUIN GmbH in Germany, and a global automotive safety system from United States: KSS, and ger...

About us
Joyson Group is a young, ambitious high-tech company, its headquarter is located in Ningbo, China. With more than 100 bases in 30 countries, over 50000 employees globally.

Founded in 2004, Joyson 's main products used to be automotive functional components. Since 2011, the company has acquired several companies: automotive electronics company, PREH GmbH; robotic company IMA and QUIN GmbH in Germany, and a global automotive safety system from United States: KSS, and german smart car connect industry leader TS GmbH，and Takata, a Japanese automotive safety parts maker successively. Through enterprise innovation, product upgrade and multiple international mergers and acquisitions, the company has transformed into a global market leader.

Through leading innovative design, stable manufacturing, quality management and excellent service, Joyson become a long-term partner of global automotive manufacturers as BMW, Mercedes Benz, Audi, Volkswagen, General Motors and Ford. Joyson is also awarded constantly by Porsche, BMW, Mercedes Benz, Volkswagen, General Motors as Quality Supplier Excellence Award.

Joyson aims to be the most accountable partner for outstanding global automotive manufacturers, and the innovative market leader in car safety and intelligent driving industries.

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