Manufacturing Support Expert - Customer Service

Descripción de la oferta

About Us:

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Technical support via phone/email/chat:

What You’ll Do:

Respond to client calls in a professional manner, providing appropriate solutions and advice
Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, in-line with our internal certification scheme

What you need to suceed:

Fluent (written and spoken)in English.
Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
Demonstrated expertise in meeting business needs with technology solutions.
ERP knowledge highly advantageous.
Minimum of three years related experience (preferred but not essential).
Customer service experience will be valued.

Additional Skills That Could Set You Apart:

Manufacturing / Technical Skills.
Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
Excellent verbal communication skills.
Service-oriented with ability to prioritize tasks in a stressful environment.
Strong skills for analysis, troubleshooting and problem-solving.
Ability to work independently with minimal supervision.
Willingness to learn and explore new technologies.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 99 años
• Conocimientos: ERP, Atención al cliente, Proceso de mejora, Soporte al cliente, Lean Manufacturing, Gestión de inventarios, Logística
• Personas con discapacidad: Sí

Palabras clave: soporte, apoyo, experto, profesional, professional, servicio

Hace 5 días (actualizada)

Acerca de Epicor Software Mexico SA de CV

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