Manager Training and Human Resources - Westin Cancun

Descripción de la oferta

POSITION PURPOSE

Responsible for creating and facilitating the necessary conditions to train staff, based on the detection of needs in each of the departments, developing and implementing a program focused on achieving training objectives to ensure that the Hotel has qualified associates in the different positions of the organization.

ESSENTIAL FUNCTIONS

Together with area managers and department heads, determines training needs, considering the analysis and results of indicators such as productivity, complaints, observation of staff during their work, turnover and absenteeism, as well as feedback on training courses and budget for their development.
Carries out the implementation and coordination of the different scheduled training courses, ensuring their proper development to achieve established objectives.
Develops and teaches general instruction courses, training demonstrations during the performance of tasks, skills and training technique workshops for department heads, including the preparation of lessons, training objectives and monitoring and evaluation of training.
Evaluates the effectiveness of the training provided, including the analysis of indicators and develops methods to verify and evaluate direct and indirect expenses and costs related to training programs.
Prepares and maintains updated documentation of training activities, records, attendance statistics, individual records of results and provides information to managers and department heads regarding employee participation and evaluation.
Identifies personnel within the organization with special knowledge and skills for training and incorporates them into the training program.
Responsible for keeping all information updated on training and instruction before the STPS
Coordinates and is responsible for internal communications to provide Hotel staff with accurate, timely and relevant information to develop a sense of belonging and teamwork and for associates to adopt the company's mission, objectives and values
Implements, executes and coordinates the staff integration plan that includes induction to the Hotel, the position and Immersion in the Brand
Responsible for planning and coordinating social activities, activities to help our community and sports, as well as the recognition club
Together with the Director of Human Resources, prepares the annual Training program and coordinates that said program is carried out by providing advice and feedback to department heads
Develops and updates training materials and tools, such as course documentation, agendas, brochures, manuals, written exercises and audiovisual support
Ensures the quality, quantity and relevance of the training services contracted. Stays abreast of all advances in training in the hotel industry, including attendance at important external courses, seminars and conferences
Coordinates all training activities in the organization, including those initiated by other departments
Promotes and directs opportunities for improvement individually, as a group, and during work development, primarily for line and administrative employees
Is the Sustainability Champion and, together with the Maintenance Manager, is responsible for updating the indicators on a monthly basis in order to reach the goals established by the company
Executes all instructions and work assigned by the immediate supervisor, as well as the responsibilities required by the position
This description is illustrative and not exhaustive

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write, and understand the primary languages used in the workplace (Spanish and English).
Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with this position acting as a team leader.
Must possess advanced computer skills.
Must be highly organized, provide attention to detail and understand a sense of urgency.
Ability to learn, study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Ability to apply supervisory/management soft skills and environment adaptability.
Must possess persuasive communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees.
Thorough knowledge of federal, state and local laws (STPS, protection Civil)
thorough knowledge of payroll and social security processes

QUALIFICATION STANDARDS
Education
Bachelors degree in administration, industrial engineer or equivalent education/experience required.

Experience
Two years of employment in a related position (Human Resources), previous experience in international hospitality industry highly preferred.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per company standards.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Español ,Inglés
• Conocimientos: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Internet, Microsoft Office

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, formacion, training, capacitacion, capacitador, humanos, human, recursos, resources

Hace 13 horas

Acerca de Westin México

Westin Vacation Resorts Mexico Area includes: The Westin Los Cabos Resort Villas & Spa, The Westin Cancun and The Westin Lagunamar Ocean Resort Villas & Spa, all of them are designed to bring out the best in our Associates, Owners and Guests. Through intuitive care and signature services, our Associates are partners in the well-being of Owners and Guests ensuring they leave feeling better than when they arrived. But, we can’t live up to our promise for them if we don’t live it ourselves. That’s ...

Westin Vacation Resorts Mexico Area includes: The Westin Los Cabos Resort Villas & Spa, The Westin Cancun and The Westin Lagunamar Ocean Resort Villas & Spa, all of them are designed to bring out the best in our Associates, Owners and Guests. Through intuitive care and signature services, our Associates are partners in the well-being of Owners and Guests ensuring they leave feeling better than when they arrived. But, we can’t live up to our promise for them if we don’t live it ourselves. That’s why we offer exceptional benefits, training and career development for you to pursue your own personal well-being. Begin the journey to a rewarding career with Marriott Vacation Worldwide at our Westin Vacation Club villa resorts by searching our job opportunities now.

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