Join Us as a Bilingual English/Spanish Agent – $14K MXN + Bonus + Transport - Konecta México. Matutino y Vespertino.

Descripción de la oferta

Bilingual Customer Service Agent (English/Spanish) eCommerce
Company Konecta México Añil Site, Mexico City
Location
Av. Añil 611, Col. Granjas México, Iztacalco, CDMX (next to Foro Sol). Accessible via Metrobus Iztacalco and Metro Velódromo.
Contract Type
Full-time, Monday to Saturday (fixed Sunday off)
Salary and Benefits
Base salary: $14,000 MXN per month
10% bonus based on punctuality, attendance and quality
Transportation assistance
Standard legal benefits plus additional perks
Paid training from day one
Growth opportunity within 6 months
Discounts in department stores and universities
Referral bonus, monthly and quarterly bonuses
Shifts Available
Morning: 8:00 am 5:00 pm or 9:00 am 6:00 pm
Mixed: 10:00 am 6:00 pm or 11:00 am 7:00 pm
Afternoon/Evening: 12:00 pm 8:00 pm or 1:00 pm 9:00 pm
Job Description
We are looking for a Bilingual Customer Service Agent to join our eCommerce team. In this role you will:
Provide high-quality customer support in both English and Spanish.
Handle customer inquiries, process orders, manage returns and resolve issues.
Accurately record customer information and cases in the CRM system.
Collaborate with logistics and inventory teams to ensure delivery and service quality.
Contribute to operational growth through excellent customer satisfaction.
Essential Requirements
Fluent in English and Spanish (minimum level B2, spoken and written)
High school diploma completed (must provide transcript, academic record or certificate)
Minimum 6 months experience in a call center as a bilingual telephone customer service agent or in a related role
Preferred Qualifications
Experience with eCommerce platforms or marketplaces
Familiarity with CRM tools, web browser use and basic Office suite
About Us
Konecta México is a leading contact-center services company with over 20 years in Mexico and more than 6,000 employees across six operational centers. We value professional development, inclusion and service excellence.
How to Apply
Please submit your updated CV. One of our recruitment analysts will contact you to schedule an interview. If you partially meet the requirements but have relevant call-center experience, you are still encouraged to apply.
For more information, contact: 55 / 12 / 00 / 70 / 84 Patricia Cruz.
Required Documents for Interview (must be no older than 3 months):
IMSS number
Current tax status certificate (salary regime)
Birth certificate
Official identification
Proof of address
Proof of studies
Bank statement
CURP

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• años de experiencia

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 13 horas (actualizada)

Acerca de Konecta México

Grupo Konecta líder en servicios de Contact Center a nivel global. En México contamos con más de 19 años en el mercado. Las campañas que tenemos son de Atención a Clientes, Ventas y Soporte Técnico. Nos componemos de más de 6,000 colaboradores, ejecutivos de turno completo y medio tiempo, distribuidos en seis sites que tenemos en el interior de la república y en la CDMX. Nuestro objetivo es lograr la satisfacción de nuestros clientes brindando un servicio de excelencia a través de todos los cola...

Grupo Konecta líder en servicios de Contact Center a nivel global. En México contamos con más de 19 años en el mercado. Las campañas que tenemos son de Atención a Clientes, Ventas y Soporte Técnico. Nos componemos de más de 6,000 colaboradores, ejecutivos de turno completo y medio tiempo, distribuidos en seis sites que tenemos en el interior de la república y en la CDMX. Nuestro objetivo es lograr la satisfacción de nuestros clientes brindando un servicio de excelencia a través de todos los colaboradores que conforman nuestra empresa, es por eso que nos componemos del mejor talento. No esperes más y únete a nuestra familia Konecta. Somos Globales, más que un centro de contacto.

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