IT Infrastructure Support Level l

Descripción de la oferta

Job Description: Responsible for day-to-day support operations, including dispatching, monitoring, and proactively maintaining the organizations systems and technologies such as VMware, Windows Servers, IIS, and other critical applications. Requirements: Computer knowledge: Fundamental knowledge of Microsoft infrastructure technologies, including: Windows Server, Active Directory, Remote Desktop Services (RDS), Internet Information Services (IIS), Familiarity with enterprise hardware, particularly Dell and HP server equipment. Experience: 13 years of experience in IT maintenance, support, or related technical roles. Certifications such as MCSA, MCSE, or MCITP are a plus and will receive higher consideration. ITIL 4 Foundation certification is desired but not required. Basic understanding of virtualization platforms such as VMware or Hyper-V. Strong customer service mindset with a positive attitude and solid interpersonal skills. Ability to work well both independently and as part of a team. Strong analytical and problem-solving abilities, with careful attention to detail. A desire to learn, grow, and adapt to new tools, technologies, and processes English Level: Advanced communication skills Activities: Assist in setting up and managing virtual machines in VMware/HyperV and help with basic physical server tasks. Help create AD accounts, security groups, and service accounts under senior guidance. Use tools like SolarWinds and vROps to collect basic performance and utilization data. Support web app update deployments by copying files, restarting IIS, and learning application pools. Update, track, and complete assigned tickets in ServiceNow. Perform routine server updates and patches following established procedures. Learn best practices for improving server performance and system reliability with senior admins. Participate in disaster recovery drills and learn recovery processes. Provide initial troubleshooting and Level 1 support for escalated Service Desk issues while meeting SLAs. Gain handson experience with Windows Server, Group Policy, DNS, DHCP, IIS, RDS, and other Microsoft technologies. Assist in managing IIS, Active Directory, and basic VMware tasks. Follow documented IT standards and processes to maintain system availability and user experience. Use analytical skills to gather information, identify issues, and escalate complex problems. Assist in configuring and maintaining Remote Desktop Services. Help monitor and manage SAN/NAS storage and VMware datastores with senior guidance. Support network/server migrations and technology upgrades. Perform onsite tasks like racking equipment, cable management, and basic hardware handling. Work independently on assigned tasks and provide regular status updates. Demonstrate good time management, willingness to learn, and strong teamwork. Participate in oncall rotations and occasional afterhours work. Benefits Competitive weekly salary Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Friendly work environment Financing and discounts at local restaurants and coffee shops Growth opportunitieS

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• años de experiencia
• Idiomas: Español ,Inglés

Palabras clave: tecnologias, la, informacion, it, apoyo, support, soporte

Hace 3 días (actualizada)

Acerca de CONFIE

We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the reso...

We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the resources to let employees make power moves.
Our call center was built by our parent company Confie, they are America’s leading independent provider for personal lines of insurance.
Confie was named the best call center in Tijuana, but we won’t just stop there. Our plan is to recruit the most talented and driven local workers and provide the training and other resources they need to achieve all of their biggest career goals!

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