IAM Administrator

Descripción de la oferta

Job Description: Customer Support Specialist

Wexpand History: At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach.
We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.

About the role: The role is responsible for managing credentials for client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, as well as effective communication, to deliver high-quality service to both internal and external customers.

Key Responsibilities:
* Manage service requests for access credentials to client systems and platforms.
* Support internal employees and external (approved vendor personnel) customers.
* Vet service requests based on strict criteria, prerequisites, and requirements.
* Collaborate with stakeholders to ensure requests meet processing standards.
* Monitor processes, proactively identify issues, and ensure service quality.
* Ensure timely and efficient handling of service requests.
* Communicate clearly with customers regarding expectations and deliverables.
* Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.

Qualifications:
* Advanced English (C1,C2)
* Bachelor’s degree in computer science, Computer Information Systems, or
Management Information Systems
* Minimum of 2 years of relevant experience or training.
* Experience in construction, telecommunications, or engineering fields preferred.
* Equivalent combinations of education and experience will be considered.

Soft Skills:
* Proficient in Microsoft Office Suite and project management tools.
* Familiarity with Power BI for building business solutions and generating insights.
* Understanding of project management concepts and workflow automation.

Technical Skills:
* Ability to manage high volumes of service requests, including those impacted by system or process changes.
* Excellent written and verbal communication skills in English.
* Comfortable working in a fast-paced, deadline-driven environment.

Schedule:
* Monday to Friday from 7am to 5pm ONSITE
* $20k

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 65 años

Palabras clave: administrador, administrator

Hace más de 30 días

Acerca de Wexpand

En Wexpand conectamos el talento con las oportunidades. Ayudamos a empresas extranjeras a crear equipos de alto desempeño en México con una visión moderna y humana. Creemos en el talento, la tecnología y en las ideas que conectan personas. Buscamos a alguien que comparta esos valores y los convierta en diseños atractivos.