Hyatt ServiceNow Engineer – React development and Custom Applications - Remote Opportunity – Valid U.S. visa requires

Descripción de la oferta

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic ServiceNow Engineer who is a passionate problem solver and delivers solutions to join our ServiceNow Department where you’ll join a team of seven ServiceNow professionals who love what they do. In this role, you will be collaborating closely with the broader Hyatt Financial Shared Services, IT teams, and non-IT teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. With your abilities to research and understand new process and procedures along with your strong desire to learn, you’ll be developing, implementing, and migrating on a mature ServiceNow instance. You’ll use your deep understanding of ITSM core configurations, JavaScript, HTML while accurately breaking down tasks, unit testing, and delivering on time and in scope. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills with the ability to use feedback critical for growth, and building connections across the organization with stakeholders, colleagues, and guests.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with a close fun team, are results driven, and want a variety of opportunities to develop personally and professionally.

At Hyatt Hotels, ServiceNow is a major productivity solution and is a very important part of our mission to take care of people so they can be their best. ServiceNow Engineers serve on a professional deployment team to architect and deploy solutions within the ServiceNow platform for our Hyatt customers. Engineers provide administrative ServiceNow support, including troubleshooting, implementing bug fixes, and root cause analysis while using their ability to develop, configure, integrate, and/or implement with knowledge of the platform helping Hyatt keep up to date and enabling the best ServiceNow platform experience possible.

Responsibilities:

• Interact with customer team members to capture business requirements and translate them into appropriate technical solutions.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
• Support and develop in Hyatt’s custom Financial and Customer Service modules in ServiceNow
• Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language
• Monitors health, usage, and overall compliance of the ServiceNow platform
• Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy
• Works with key Financial Process Owners and leadership on priorities and being the main contact on the custom applications
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
• Occasions to create and lead Hyatt engineered Citizen Developer program
• Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Qualifications

Experience Required:
• 2-4+ years of work experience in ServiceNow

Experience Preferred:
• Bachelor’s degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
• Hands-on development experience with ServiceNow
• Experience building ServiceNow solutions in non-IT contexts a plus
• Strong working knowledge of ITIL practices
• Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred
• Knowledge of web services (SOAP, REST or JSON)
• Exposure to integrating ServiceNow with other applications or databases.
• Experience with ServiceNow’s Service Portal and CSM modules
• Exposure to Configurable Workspaces and UI Builder
• An interest in leveraging new features / technologies is critical
• Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform
• System analysis & design skills, technical writing skills
• Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
• Experience with Agile (or Scale Agile Framework) project management processes a plus
• Adaptable to change and able to work independently and as part of a team
• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
• Strong communication skills (oral and written)
• Ability to work with individuals across multiple functions
• Ability to communicate with several senior leaders within the company


Additional Comments and Requirements:

• Valid USA Visa and Ability to travel worldwide on as as-needed basis for meetings and conventions is required (up to 10% of total work hours)
• Provide ServiceNow support on-call outside normal working hours during ServiceNow upgrades, major platform incidents or events

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 3 años de experiencia
• Idiomas: Inglés

Palabras clave: ingeniero, engineers, ingeniera, ing, engineer, casa, remoto, remote, teletrabajo, home

Hace 3 días (actualizada)

Acerca de AMSTAR OPERACIONES DMC MX

Amstar DMC ofrece servicios de destino de clase mundial a viajeros, agencias de viajes, turoperadores, empresas y organizadores de grupos y eventos en 32 fascinantes destinos a lo largo de 8 hermosos países.


Nuestro equipo de destino está presente en todo momento, desde que el huésped sale de la terminal de aeropuerto, recibiéndolo con una cálida bienvenida en los servicios de traslado, portando nuestra icónica camisa azul floreada y una gran sonrisa. Los representantes de serv...

Amstar DMC ofrece servicios de destino de clase mundial a viajeros, agencias de viajes, turoperadores, empresas y organizadores de grupos y eventos en 32 fascinantes destinos a lo largo de 8 hermosos países.


Nuestro equipo de destino está presente en todo momento, desde que el huésped sale de la terminal de aeropuerto, recibiéndolo con una cálida bienvenida en los servicios de traslado, portando nuestra icónica camisa azul floreada y una gran sonrisa. Los representantes de servicio al cliente de Amstar se encuentran en la mayoría de los principales destinos turísticos, proporcionando asistencia y consejos con gran experiencia local, para llevar la estancia de cada cliente al siguiente nivel. Cada uno de nuestros destinos ofrece una fantástica cartera de excursiones y actividades que crearán recuerdos inolvidables de aventuras vacacionales en algunos de los lugares más bellos del mundo. Nuestro servicio al cliente 24/7, garantiza a nuestros huéspedes que estamos con ellos y que los respaldamos durante todas sus vacaciones.


Amstar DMC offers world-class destination services to individual travelers, travel agencies, tour operators, corporations, and meeting planners in 32 exciting destinations across 8 beautiful countries.


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