Gerente de ama de llaves - Con experiencia

Descripción de la oferta

Este trabajo es para ir a trabajar a USA con visado TN (nosotros tenemos las posiciones y te guaimos en el proceso del visado). En caso de que agendemos llamada para entrevista te damos detalle de la ubicación en USA.
Job description:
• Supervise team members on arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet the hotel and Forbes Standards prior to guest arrival.
• Train team members on standard operating procedures.
• Schedule team members as needed to meet the daily needs of the team.
• Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.
• Inspecting Public Areas throughout the day/evening to ensure that Forbes standards are being met.
• While inspecting Cabins/Tents documenting and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate.
• Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.
• Communicate with Executive Housekeeper and Assistant Director of Housekeeper any deficiencies found with either the cleanliness or the staging of the accommodations after
housekeeping has serviced the homes so that corrective measures/training can take place.
• Reviewing all daily reports and arrival manifests for incoming guests during shift stand-up meetings to ensure that special needs from the department are met.
• Ensuring housekeeping team members are properly groomed to the hotel standards while on shift.
• Constant communication with the Executive Housekeeper, Assistant Director of Housekeeping, and the Guest Services Manager throughout the day keeping all parties aware of the clean status of homes. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met.
• Working with the Guest Services Manager or Conference Services Manager to ensure that all guest amenity items are properly placed prior to an accommodation being available for guest arrival.
• Maintain direct contact with the Executive Housekeeper, Assistant Director of Housekeeping, front desk, landscape and maintenance during shift; Report any immediate problems or repairs needed.
• Reporting all outstanding work orders, replacement items needed, guest damaged items to the Executive Housekeeper as soon as possible.
• Input all maintenance workorders into the workorder software.
• Support teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping services.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality and security of homes and camps.
• Perform a variety of cleaning activities, including but not limited to, sweeping; scrubbing; mopping, polishing; vacuuming; and shampooing.
• Maintain a high level of attention to detail at all times.
• Work in a safe and responsible manner while adhering to all OSHA standards.
• Provide information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
• Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 26 y 62 años
• Licencias de conducir: C
• Disponibilidad de viajar: Si
• Disponibilidad de cambio de residencia: Si

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, mucama, ama, doncella, governanta, sirviente, attendant, criado, servant

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Acerca de Alliance Abroad