Experience Success Manager - Maya Luxe Riviera Maya
Maya Luxe - Solidaridad, Quintana Roo
Ocultaste esta oferta, pulsa Recuperar oferta para verla de nuevo en los listados
Descripción de la oferta
Who we are:
We are leading villa rental company, offering over 150 beautiful properties across the stunning Riviera Maya, from North of Cancun to South of Tulum. We pride ourselves on providing high-quality service and creating memorable travel experiences for our discerning clients, as well as focusing on community and sustainable initiatives within our region.
What you'll do:
In the role of Experience Success Manager, you will be responsible for ensuring that our guests receive exceptional service and enjoy a seamless an memorable experiences from start to finish. This role involves overseeing service delivery, and ensuring all guest needs are met promptly and efficiently. The Experience Success Manager will collaborate with various departments to enhance guests satisfaction and foster long-term loyalty.
Key responsibilities will include but not be limited to:
Provider Relationship Management:
- Follow up regularly with existing experience providers to ensure high levels of satisfaction and performance.
- Address any escalations or issues promptly, facilitating communication between providers and internal teams.
- Ensure that partnerships remain aligned with our goals and expectations.
Operational Support:
- Work on the back end to update platforms with new products and offerings from experience providers.
- Collaborate with internal teams to streamline processes and improve efficiency in managing experiences.
- Document all guests feedback and complaints, analyzing trends to prevent future occurrences.
- Develop, monitor and analyzing performance metrics to identify areas for improvement.
- Prepare and present reports on guests satisfaction and service performance.
Partnership Alignment
- Maintain open lines of communication with providers to ensure mutual goals are being met.
- Organize regular check-ins and feedback sessions to strengthen partnerships and address any concerns.
- Share insights from provider feedback with relevant terms to drive continuous improvements.
- Act as primary point of contact for onboarded experience providers, addressing inquiries, resolving issues, and fostering long-term partnerships.
Provider's Onboarding:
- Guide new providers through the onboarding process, ensuring they understand the services available and how to access them.
- Customize the onboarding process to meet the specific needs and preferences.
Price Reviews and Service Evaluation:
- Establish and maintain a systematic schedule for regular price reviews with service providers, execute these reviews, and meticulously track pricing changes over time.
- Ensure Triparound and Neartail platforms are consistently updated with the most current pricing and service information.
- Organize familiarization trips for the curator, host and sales team, allowing them to experience our service firsthand. This will enhance their ability to effectively promote and sell these offerings to clients by providing them with in-depth knowledge and personal insights.
What we're Looking for:
- Proven experience in relationship management, particularly with external partners.
- Strong problem-solving skills and the ability to handle escalations effectively.
- Excellent communication and interpersonal skills.
- Familiarly with updating platforms or managing product offerings is a plus.
- An analytical mindset to assess performance metrics and identify areas for enhancement.
Skills an competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and proactive approach to issue resolution.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Passion for providing exceptional service and creating memorable experiences for guests.
- Empathy and understanding of client needs and preferences.
Working Conditions
- Office-based with occasional visits to providers sites or other locations as required
- Fluency in English is required
If you're interested in joining our team, please send your resume. We're exited to learn more abut your talents.
Requerimientos
- Educación mínima: Educación superior - Licenciatura
Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente
Hace 5 días (actualizada)
Gracias por ayudarnos a mejorar Computrabajo
Nos tomamos muy en serio tus comentarios y lo revisaremos lo antes posible.
Acerca de Maya Luxe
Maya Luxe es una plataforma de renta vacacional que ofrece servicios hoteleros, así como de mantenimiento, administración, alimentos y bebidas asi como servicios de concierge.
Ofertas similares
Chief Concierge
HOTEL PLAYACAR SA DE CV - Quintana Roo, Solidaridad
• Supervisar la apariencia del personal a su cargo de acuerdo a los Estándares de Calidad del Hotel. • Realiza...
30 de agosto
Guest Experience Curator
Maya Luxe - Quintana Roo, Solidaridad
Guest Experience Curator Who We Are: We are a leading villa rental company, offering over 150 beautiful properties...
Hace 4 días
![Maya Luxe](https://ii.ct-stc.com/2/logos/empresas/2021/12/01/2221a55f474e492a8a85222701216thumbnail.png)
Local Host
Maya Luxe - Quintana Roo, Solidaridad
Who We Are: We are a leading villa rental company, offering over 150 beautiful properties across the stunning Riviera...
Hace 5 días
![Maya Luxe](https://ii.ct-stc.com/2/logos/empresas/2021/12/01/2221a55f474e492a8a85222701216thumbnail.png)
Chief Concierge
Princess Hotels and Resorts - Quintana Roo, Solidaridad
Chief Concierge en Princess Hotels and Resorts Descripción: Princess Hotels and Resorts se complace en anunciar una...
Hace 7 días
Guest service manager
BlueDiamond Resorts - Quintana Roo, Benito Juárez
¡En Royalton Chic Cancún queremos que formes parte de nuestro EpicTalent como Gerente de Guest Service! Requisitos...
Hace 4 días
![BlueDiamond Resorts](https://ii.ct-stc.com/2/logos/empresas/2024/09/02/hotel-royalton-splash-5F690D2B9B9878FD162010thumbnail.png)
Jefe de operaciones
TROBBU MAHAHUAL - Quintana Roo, Tulum
Asegurar la correcta ejecución de las políticas y procedimientos administrativos establecidos y operación en cada...
Hace 3 días
Gerente Nocturno
Sandos Hotels & Resorts - Quintana Roo, Solidaridad
Sandos Hotels & Resorts está buscando un Gerente Nocturno entusiasta y experimentado para unirse a nuestro equipo de...
Hace 3 días
![Sandos Hotels & Resorts](https://ii.ct-stc.com/2/logos/empresas/2019/08/27/fad4ef2f1df945079bbf222338531thumbnail.png)
¡No te pierdas ninguna oportunidad!
Recibe las nuevas ofertas por e-mail.
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Parece que ya estas registrado
Escribe tu contraseña para activar la alerta.
Vaya, el correo y la contraseña no coinciden
Prueba de nuevo para activar la alerta.
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
Te hemos enviado un correo de verificación. Revísalo y confirma la alerta para activarla.
Genial
Te avisaremos de nuevas vacantes.
Ya tenías una alerta guardada similar a esta búsqueda
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
¡No te pierdas ninguna oportunidad!
Experience Success Manager
Solidaridad, Quintana Roo
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
Búsquedas relacionadas
Ver todos los avisos en Quintana Roo Empleos en Solidaridad Empleos de Administración / Oficina Empleos de subdirector Empleos de Subgerente de tienda Empleos de Directora administrativa Salarios de subdirector Salarios de Subgerente de tienda Salarios de Directora administrativa