Especialista Soporte en Finanzas - Technical Support

Descripción de la oferta

About Us:

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

An Accounting Support Analyst at Epicor enjoys analyzing customer issues, both big and small. You’ll rapidly assess, diagnose, and troubleshoot application inquiries to solve customer challenges. As a member of our global support team you will aim for excellence and efficient resolutions.

Your days will be filled with helping our customers identify and troubleshoot application support incidents via service ticket or e-mail. You’ll also design plans to help avoid problems in the first place. You’ll work to identify patterns in application issues and figure out ways to stop them in their tracks.

What You’ll Do:

It’s all in the name. You’ll analyze customer inquiries to solve problems and develop plans to solve for large scale issues
Maintain a steady influx of service tickets while prioritizing the most critical
Act as liaison between end user and appropriate internal sources
Maintain, refine, and troubleshoot challenges with existing software to make sure it’s up to code (see what we did there?)
· Provide feedback to our product team in order to continuously evolve our product suite
What You Need to Succeed:

Customer Service Experience 2- 3 years – Call center environment experience preferred
ERP software experience – Preferably in Epicor 9, Vantage or Vista
2-3 years of Financial business flow knowledge and experience.
AR, AP and General Ledger
Inventory/Work In Process
Financial Reporting/Statements
General Ledger account reconciliation
Job Costing
Fix Assets
Multi-company consolidations
English proficiency, both oral and written
Additional Skills That Could Set You Apart:

Customer service and/or application support experience
ERP Experience using Epicor 10, Eclipse, HMC
Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.

Why you should click “Apply”:

In a role like the Accounting Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

#accountingsupport #financesupport #erp #bankconciliation #accountspayable #AP #AR #accountsreceivable #customerservice

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 99 años
• Conocimientos: ERP, Software de Contabilidade, Atención al cliente, Contabilidad, Servicio al cliente, Soporte al cliente, Análisis financiero

Palabras clave: specialist, apoyo, support, apoyo

Hace 6 días (actualizada)

Acerca de Epicor Software Mexico SA de CV

Líder global en soluciones de software empresarial para las industrias de manufactura, distribución, venta al detalle y servicios.