Digital Workplace Administrator

Descripción de la oferta

Location: Monterrey, NL (local candidates only)
Schedule: Monday–Friday | 7:00 – 16:00
Work model: Hybrid (3 days onsite / 2 days home office – non-negotiable)

Important:
This role supports enterprise collaboration platforms (Microsoft 365, DocuSign, ChatGPT Enterprise).
This is NOT an entry-level or basic help desk role.
Only candidates currently based in Monterrey and the metropolitan area will be considered.
No relocation support is provided.
No students will be considered.

About the role:
The Digital Workplace Administrator is responsible for supporting and administering NOV’s enterprise collaboration tools, including Microsoft 365, DocuSign, and ChatGPT Enterprise.

This role focuses on ensuring reliable service delivery, user support, and compliance with security and governance standards, while collaborating with global IT teams to improve the end-user experience.

Key responsibilities:
Administer Microsoft 365 services (Exchange Online, Teams, OneDrive), including configuration, access, and troubleshooting.
Manage DocuSign users, roles, permissions, templates, and workflows.
Provision and support users in ChatGPT Enterprise and monitor platform usage.
Handle Tier 1–2 incidents, service requests, and escalate complex issues to global teams.
Support onboarding and offboarding processes, including access provisioning and license management.
Monitor service health dashboards, usage metrics, and compliance indicators.
Maintain documentation, standard operating procedures, and user guides.

Required experience:
2–4 years of experience in IT support or IT operations.
Hands-on experience supporting Microsoft 365 environments (Exchange Online, Teams, OneDrive).
Familiarity with Microsoft 365 Admin Center and user administration.
Basic knowledge of Azure Active Directory (Entra ID) and PowerShell.
Experience handling service requests and incidents in enterprise environments.
Strong troubleshooting and communication skills.
Fluent English required (interaction with global teams).

Preferred:
Experience administering DocuSign.
Exposure to SaaS platforms and collaboration tools.
Experience supporting or working with AI tools (ChatGPT Enterprise is a plus).
Relevant certifications such as Microsoft 365 (MS-900), Azure AI (AI-900), or similar.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Azure, Azure devops, Microsoft 365, Microsoft exchange, Powershell, Tareas administrativas

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: online, administrador, administrator

Hace 14 horas (actualizada)

Acerca de NOV SHARED SERVICES MEXICO

NOV (National Oilwell Varco) is a global leader in providing technology-driven solutions for the energy industry. With operations in more than 60 countries, NOV delivers equipment, services, and digital solutions that support the exploration and production of oil and gas worldwide.

In Monterrey, NOV operates a Shared Services and Global IT hub that supports multiple regions and business units across the organization. Our teams focus on delivering high-quality services in areas such as...

NOV (National Oilwell Varco) is a global leader in providing technology-driven solutions for the energy industry. With operations in more than 60 countries, NOV delivers equipment, services, and digital solutions that support the exploration and production of oil and gas worldwide.

In Monterrey, NOV operates a Shared Services and Global IT hub that supports multiple regions and business units across the organization. Our teams focus on delivering high-quality services in areas such as Information Technology, Finance, Procurement, and other corporate functions.

This location plays a key role in enabling global operations by providing scalable, efficient, and innovative support services. Employees in Monterrey collaborate with international teams, work in a dynamic environment, and contribute to continuous improvement initiatives that impact NOV worldwide.

At NOV, we are committed to fostering a culture of collaboration, integrity, and innovation, empowering our people to grow while supporting the future of energy.