Customer Support Rep French/English - tiempo parcial, remoto, freelance

Descripción de la oferta

Customer Support Rep (French/English) - Part-Time, Remote, Freelance for a Canadian company.

Requirements:
- English skills: Advanced (little accent is fine as long as clearly understandable).
- French skills: Advanced (little accent is fine as long as clearly understandable).
- Spanish skills: Nice-to-have.
- Availability for the fixed schedules: Training: 1:00–5:00 pm ET (first couple of weeks), after Training: 3:00–7:00 pm ET
- Strong phone presence: calm, structured, and service-oriented.
- Reliable execution: shows up on time, follows through, documents accurately.
- Comfortable working with internal systems & basic process discipline (call notes, email summaries, task lists).
- Call center experience: Nice-to-have.

Company overview:
The client supports customers across North America with commercial kitchen equipment and service coordination through a network of third-party repair partners.

Position Description:
We’re hiring one part-time contractor ( 20 hours/week ) to handle two streams of service communication:
- Outbound follow-up calls to customers 2–3 days after they contacted the service department, confirming they were properly taken care of.
- Inbound call coverage during late Eastern hours to ensure customers (especially from the West Coast) reach a live person and their issue is captured cleanly.
Training schedule (initial): 1:00 pm – 5:00 pm ET for at least a couple of weeks.
Post-training schedule (target): 3:00 pm – 7:00 pm ET.
The service team’s goal is simple: close the loop with customers quickly, keep service experiences smooth, and protect the brand experience.

Duties and Responsibilities:
- Make outbound follow-up calls to customers 2–3 days after their service request to confirm resolution and customer satisfaction.
- Capture clear, structured call notes and send the collected information by email to the internal team when needed.
- Handle inbound calls during the scheduled window, collect basic intake details, and set the right expectation: the customer will be contacted the next business day if follow-up is required.
- Work across North American time zones when placing follow-up calls (east coast earlier within your shift; later calls as needed).
- Maintain a professional, friendly tone on every interaction—this role is customer-facing brand insurance.
- Support light service “value-add” messaging when appropriate (e.g., encouraging customers to explore the product range / website or contact a local dealer).

Working Conditions:
- Contract type: Freelance / contractor engagement.
- Compensation: Negotiable (based on experience and language skills).
- Workload: 4 hours/day so 20 hours/week (no weekend coverage required).
- Bonus structure: Not included initially (new role; may be revisited later).
- Equipment: The company will provide a laptop and headset for the role (shipped to the contractor).
- Training: 1:00–5:00 pm Eastern Time (first couple of weeks)
- Working schedule after training: 3:00–7:00 pm (Eastern Time)
- There is a possibility that this role may later transition to a full-time position, depending on business needs

¡Gracias por postularte! Si creemos que tu perfil encaja con lo que nuestro cliente está buscando, te contactaremos directamente por nuestro número de WhatsApp Business, así que estate atento.

¡Tu próximo paso profesional podría comenzar con esta oportunidad!

Requerimientos

• Educación mínima: Educación secundaria
• años de experiencia
• Idiomas: Francés ,Inglés
• Personas con discapacidad: Sí

Palabras clave: apoyo, support, soporte, casa, remoto, remote, teletrabajo, home

Hace 6 horas (actualizada)

Acerca de LATAM Management Recruitment

Nos especializamos en la adquisición de talento bilingüe y multilingüe para empresas internacionales en América Latina. Con más de una década de experiencia, brindamos soluciones de reclutamiento a medida que agilizan el proceso de contratación, garantizando los más altos estándares de eficiencia, transparencia y calidad.

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