Customer service representative

Descripción de la oferta

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Requirements:

High school diploma or an equivalent combination of education and experience. Bachelors degree or equivalent is preferred.
2 years related experience, in quotes and customer service.
Excellent Interpersonal and communicationskills
Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
May require advances problem solvingskills
SAP,Excel
English advanced

Responsabilities:

Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times.
May assess needs and suggest/ promote alternative products or services.
Obtain Request for Quotation (RFQ) specifics when the sales team is unavailable, including gathering missing details or clarifications.
Oversee customer orders from initiation through shipping and tracking, ensuring all steps are executed smoothly.
Investigate, analyze, and resolve complex billing, technical, and contract-related customer issues.
Coordinate complex customer orders, working with production and other departments to meet product delivery deadlines.
Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
Create and manage customer accounts, including Sold to and Ship to addresses, extend customer accounts, and maintain customer information.

Requerimientos

• Educación mínima: Educación media superior - Bachillerato Tecnológico
• 2 años de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer

Acerca de KYSOR WARREN DE MEXICO

se especializa en la producción, venta, instalación y mantenimiento de muebles refrigerados,
cámaras refrigeradas, centrales y sistemas frigoríficos– es un modelo de excelencia para la distribución de
alimentos, capaz de crear y poner en acción soluciones flexibles, adaptadas a las necesidades específicas
del cliente.

Salarios