Customer Service Representative

Descripción de la oferta

Job Title: Customer Service Representative
Company: Augusta Sportswear de Mexico – Momentec Brands
Job Type: Full-Time
Location: On-Site (Merida, Yucatan)

At Augusta Sportswear de Mexico - Momentec Brands, we take pride in delivering high-quality products with exceptional customer service. Join our energetic, fast-paced team as we continue to set the standard for customer satisfaction.
We are seeking a detail-oriented Customer Service Representative to manage incoming calls and inquiries. In this role, you will assess customer needs, resolve issues efficiently, and deliver best-in-class service related to order status, returns, and product inquiries.

Key Responsibilities:

- Act as the first point of contact by attending inbound calls promptly and professionally.
- Communicate with external and internal customers to ensure on-time order delivery.
- Accurately take and enter sales orders with a high attention to detail.
- Assist customers, sales representatives, and team members with inquiries, complex issues, and requests.
- Research and process return authorizations and credits.
- Provide accurate and timely responses to customer communications via phone or chat.

Qualifications:

- English: Business fluent or native proficiency.
- High school diploma or equivalent.
- Minimum 1 year of experience in a call center or customer support role.
- Strong computer skills; ERP and CRM experience is an advantage.
- Effective communication skills, including the ability to interact with company executives.
- Team-oriented, proactive mindset, and excellent organizational skills.
- Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.

Why Join Us?

Be part of a dynamic and supportive team in a thriving industry.
Gain valuable experience in a customer-facing role with opportunities for growth.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Microsoft Excel, CRM, ERP, Adaptación al cambio, Análisis, Atención al cliente, Capacidad de decisión, Comunicación y persuasión, Gestión de proyectos, Hablar en público, Iniciativa, Liderazgo, Organización, Planificación, Redación, Resolución de problemas, Servicio al cliente, Soporte al cliente, Tecnología de la información, Trabajo en equipo, Lean Manufacturing, Call Center, Calidad, Administración, Administración de sistemas

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 5 días (actualizada)

Acerca de Augusta Sportswear Brands

Empresa americana del sector textil dedicada al diseño, fabricación y distribución de ropa deportiva multi-estilo.