Customer Service Rep - Bilingual

Descripción de la oferta

JOB SUMMARY:

Responsible for answering questions and requests directly made by consumers, also guides and advises about product description, specifications / Data and order entry to internal systems via web applications or computer programs / Applies payments and or financial information into internal or third-party programs / Verifies and correct published data on websites / Internal and customer written communication / (New hire and promotion)

ESSENTIAL POSITION FUNCTIONS:

• Handles customer calls providing information solving problems and entering customer orders
• Enters product order information into internal systems accurately and in a timely manner
• Redacts and replies e-mails to internal and external customer recipients in English
• Data interpretation and generation from internal systems reports
• Generates periodical reports on activities and from systems data
• Follow up on customer communication by email and phone calls
• Follow up on pending tasks (queries, past orders, incomplete reports)

Specialized knowledge/skills:
Hard
o Fluent English speaker at minimum 90% comprehension, written at 90%
o Proficient in personal computers
o Comfortable using Microsoft Office programs (Excel, Word and Outlook)
o Typing at minimum 35 words per minute
Soft
o Strong phone contact handling skills and active listening
o Problem solving and capable to manage high stress situations
o Fluent in English speech with good diction and enunciation
o Attention to detail, able to multitask (ability to work on several computer systems at once)
o Good negotiator, problem solver
o Organized, punctual and committed
o Positive attitude
o Ability to work under pressure and meet deadlines

Education / Experience:
• Bachelor’s Degree preferable
• Customer service experience; ideal but not required

Training / Equipment:
• 2 weeks training: Theory 2-5 days, Practice 5-7 days
• 2 weeks of on-the-job training / side-by-side.
• Personal computer, dual screen, internet access, email.

Supervisory responsibilities: None

Nothing in this job description restricts or limits the right of Management to assign or reassign duties or responsibilities to this post at any time.

Physical Requirements:
Suitable for regular office work in a corporate environment.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 20 y 45 años
• Conocimientos: Microsoft Office

Palabras clave: servicio, service

Hace 5 días

Acerca de Baldesigns de México SA DE CV

Balfour & Co. is the world's largest Collegiate and High School commencement services company that provides personalized products such as class jewelry and apparel, yearbooks and commercial printing, graduation cap and gowns, announcement products and photography through digital marketing technology, personal in-school deliveries, and customized school assortments. The Company operates throughout North America with around 5,000 team members.

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