Customer service

Descripción de la oferta

Augusta Sportswear de México - Momentec Brands is seeking candidates for the position of Customer Service Analyst.

This role is responsible for processing orders and credits by accurately entering data into the operating system. Additionally, this position involves collaborating with Customer Service team members to provide high-quality support to our customers.

General Duties:

- Manage the order entry process, ensuring accuracy and compliance with service level agreements, and collaborate with various departments to fulfill customer orders.
- Keep order information updated in the internal system.
- Follow up on and respond to customer order issues, including complaints, status updates, and problem resolution.
- Participate in continuous improvement projects within the Customer Service department.
- Analyze, review, and process return and credit requests.

Requirements and Qualifications:

- English: Business fluent or native.
- High school diploma or equivalent required.
- Minimum of 1 year of professional experience.
- Strong computer skills; ERP experience is a plus.
- Ability to communicate effectively with company executives.
- Team-oriented with a proactive mindset.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: ERP, Adaptación al cambio, Análisis, Capacidad de decisión, Mejora del rendimiento, Proceso de mejora, Resolución de problemas, Servicio al cliente, Trabajo en equipo, Calidad, Administración de sistemas

Palabras clave: servicio, service

Hace 7 días (actualizada)

Acerca de Augusta Sportswear Brands

Confección y Manufactura de Prendas Deportivas, contamos con 3 plantas de producción en el estado de Campeche y nuestras oficinas en la ciudad de Mérida Yuc.