Content Developer - Training Call Center

Descripción de la oferta

Responsible for translating operational and adult learning needs into effective learning solutions. Their primary role is to create, update, and manage training content that enables ambassadors to perform their duties successfully, ensuring that the learning is relevant, clear, didactic, and aligned with business objectives. This role acts as a bridge between technical knowledge and learning experience, collaborating with trainers, operational leaders, and other departments to develop materials that address different learning styles and operational contexts. Design, develop, and manage training content to ensure that ambassadors can effectively perform their roles. Guarantee the relevance, effectiveness, and accuracy of training materials, working closely with the training team and other key areas. Requirements Bachelors degree in education or related. 1+ years of experience in education, design, or content development related fields Instructional Design Methodologies Advanced English Level (Upper B2) Articulate 360 / Rise 360 / Storyline or other authoring tools. Learning Management Systems (LMS) Adobe Creative Cloud, Canva, Genially, or other multimedia tools Job responsibilities. 1. Manage Learning Management Systems (LMS), including course assignments and tracking user progress. 2. Periodically audit training materials to ensure their effectiveness, relevance, and accuracy. 3. Design and develop high-quality, engaging, and interactive training content in various formats: manuals, presentations, visual aids, videos, online courses, activities, and assessments. 4. Create learning objects tailored to different learning styles and teaching techniques. 5. Identify knowledge gaps and collaborate with Trainers, Training Supervisors, and Managers to update or enhance existing materials. 6. Work collaboratively with facilitators, team leaders, and operational agents to ensure the relevance of the content. 7. Promptly escalate relevant situations that arise during training to Management or support teams (HR, WF, TA, Facilities). 8. Participate in company projects and initiatives focused on ambassador development. 9. Identify and report behaviors requiring additional follow-up. Benefits Competitive weekly salary Life Insurance Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Growth opportunities

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: desarrollador, programador, formacion, training, capacitacion, capacitador, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 4 días (actualizada)

Acerca de CONFIE

We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the reso...

We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the resources to let employees make power moves.
Our call center was built by our parent company Confie, they are America’s leading independent provider for personal lines of insurance.
Confie was named the best call center in Tijuana, but we won’t just stop there. Our plan is to recruit the most talented and driven local workers and provide the training and other resources they need to achieve all of their biggest career goals!

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