Compliance and Risk Analyst - On site position

Descripción de la oferta

Compliance & Risk Analyst
On-site position
Role Objective:
Ensure strict compliance with internal processes (cancellations, refunds, disputes, commissions), document operational risks, and safeguard service quality within customer service operations.
Mandatory Requirements:
• Bachelor’s degree or Engineering degree in Economics, Business, Data Science, or related quantitative fields.
• Fully bilingual in English and Spanish (interview conducted in both languages).
• Valid U.S. visa, with availability to travel to San Diego for training, meetings, or operational audits.
• Availability for business travel with prior notice.
Required Experience:
• 1–3 years of experience in compliance, auditing, process control, quality assurance, or risk management.
• Prior experience reviewing policies, operational errors, or regulatory/internal compliance.
• Experience in environments handling disputes, refunds, or sensitive cases (healthcare, banking, insurance, telehealth, or e-commerce).
• Experience working closely with customer service or sales teams.
Mandatory Technical Knowledge:
• Advanced proficiency in Excel / Google Sheets (complex formulas, dynamic validations, structured tables, data cleansing, handling large datasets without loss of accuracy, creation of operational reports and automated worksheets, cross-referencing data from multiple sources for disputes or audits).
• Document review and validation against internal policies.
• Experience using operational systems or CRMs (e.g., GotoConnect, Stripe, etc.).
• Knowledge of operational metrics (SLA, disputes, NPS, error rate).
Key Responsibilities:
• Manage Stripe disputes end-to-end, from evidence collection to formal submission with well-supported arguments.
• Perform daily and weekly audits of customer service operations, validating process adherence, cancellations, refunds, and interaction quality.
• Validate and authorize commission payments based on internal rules and supporting documentation.
• Document recurring errors and develop corrective action plans for the relevant teams.
• Maintain organized records for internal and external audits.
• Identify operational risks and escalate them in a timely manner.
Required Soft Skills:
• Sound judgment and decisiveness.
• Impeccable attention to detail.
• Ability to audit objectively without generating operational friction.
We Offer:
Net monthly compensation of MXN $30,000 (tax-free).

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia

Palabras clave: riesgo, risk, analista, analyst

Hace 2 días (actualizada)

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