Collections specialist - Ingles avanzado

Descripción de la oferta

REQUIRES A BACHELOR’S DEGREE.
• RECOMMENDED 1-2 YEARS OF CUSTOMER SERVICE EXPERIENCE.
• REQUIRES RELEVANT ORDER TO CASH EXPERIENCE.
• A COMBINATION OF EDUCATION, TRAINING AND RELATED EXPERIENCE MAY MEET
REQUIREMENTS.
• EXPERIENCE WITH THE MICROSOFT OFFICE SUITE. PROFICIENCY IN MICROSOFT SHAREPOINT SITE
MANAGEMENT
• EXCELLENT CUSTOMER SERVICE AND RELATIONSHIP-BUILDING SKILLS.
• STRONG TROUBLESHOOTING AND PROBLEM-SOLVING SKILLS WITH THE ABILITY TO CONTINUALLY
LEARN NEW SERVICES.
• ABILITY TO WORK EFFECTIVELY WITH MINIMAL SUPERVISION BY EMPLOYING EFFECTIVE TIME
MANAGEMENT AND PRIORITIZATION SKILLS.
• HIGHLY EFFECTIVE VERBAL AND WRITTEN COMMUNICATION SKILLS.
• HAS STRONG COLLECTIONS EXPERIENCE
• EXPERIENCE IN OUTCOMING AND INCOMING CALLS IN FAST PACED ENVIRONMENT.


SHIFT:
FULL TIME, MONDAY TO FRIDAY 8:00 AM TO 5:36 PM


SALARY AND BENEFITS: $27,000 BASE GROSS MONTHLY SALARY
$22,100 APPROX NET.

$1000 MONTHLY FOOD STAMPS.
PRIVATE MEDICAL INSURANCE (EMPLOYEE ONLY)
30 DAYS CHRISTMAS BONUS
15 PTO DAYS (FROM DAY 1 TO FIRST YEAR'S ANIVERSARY, AFTER THAT 5 PTO DAYS PER YEAR)
KEY RESPONSIBILITIES
• COLLECTIONS MANAGEMENT
• PROACTIVELY FOLLOW UP ON OVERDUE AND UPCOMING ACCOUNTS.
• CONTACT CORPORATE CLIENTS TO NEGOTIATE PAYMENTS AND RESOLVE DISPUTES.
• APPLY COLLECTION STRATEGIES ALIGNED WITH INTERNAL POLICIES.
• FINANCIAL ANALYSIS
• REVIEW AGING REPORTS.
• IDENTIFY DELINQUENCY TRENDS AND PROPOSE CORRECTIVE ACTIONS.
• ASSESS CREDIT RISKS AND COLLABORATE WITH THE CREDIT DEPARTMENT.
• CLIENT RELATIONSHIP
• MAINTAIN PROFESSIONAL, SOLUTION-ORIENTED COMMUNICATION.
• RESOLVE BILLING OR PAYMENT DISCREPANCIES.
• ENSURE A POSITIVE CLIENT EXPERIENCE WHILE ENFORCING COMPLIANCE.
• COMPLIANCE AND REPORTING
• DOCUMENT ALL COLLECTION ACTIVITIES IN ERP/CRM SYSTEMS.
• PREPARE PERIODIC REPORTS ON PORTFOLIO PERFORMANCE WITH DETAILED COMMENTS TO REPORT IN
HIGH LEVEL TO YOUR SUPERVISOR.
• COMPLY WITH INTERNAL POLICIES, LEGAL REGULATIONS, AND AUDIT REQUIREMENTS.
• RECEIVE AND MAKE CALLS FROM CLIENTS RELATED TO PROBLEM-SOLVING TOPICS IN A DAILY BASIS,
COORDINATE AND MAINTAIN THE 8X8 COVERAGE WITH THE REST OF THE TEAM.

ROLE EXPECTATIONS
• ACCOUNTABILITY OF THE ROLE:
• CRITICAL THINKING TO REVIEW AND RESOLVE ANY TOPIC RELATED TO THE BUSINESS, PROACTIVITY AND
ACCOUNTABILITY OF THE PROCESS, SELF-ACTUALIZATION, CROSS KNOWLEDGE AND IMPROVE THE
CURRENT PROCESS FOR A BETTER UNDERSTANDING AND EFFECTIVENESS OF THE BUSINESS AND THE
REQUESTS RECEIVED IN THE TICKET SYSTEM
• RESULTS-ORIENTED: ACHIEVE RECOVERY TARGETS AND REDUCE DSO (DAYS SALES OUTSTANDING).
• ANALYTICAL SKILLS: ABILITY TO INTERPRET DATA AND MAKE DECISIONS BASED ON METRICS.
• EFFECTIVE COMMUNICATION: PROFESSIONAL NEGOTIATION WITH CLIENTS AND INTERNAL
COORDINATION.
• ORGANIZATION AND PRIORITIZATION: EFFICIENTLY MANAGE MULTIPLE ACCOUNTS AND DEADLINES.
• TECHNICAL KNOWLEDGE: FAMILIARITY WITH ERP SYSTEMS, ADVANCED EXCEL, AND ANALYTICAL
TOOLS.
• 8X8 CALL SUPPORT: MAINTAIN THE AVAILABILITY IN THE 8X8 TOOL FOR MAKING AND RECEIVING CALLS
IN THE QUEUE TO PROVIDE EXCELLENT CUSTOMER EXPERIENCE.
• TIMELINESS: COMPLETE TH

Requerimientos

• Educación mínima: Educación secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: especialista

Hace 6 días (actualizada)

Acerca de Intugo

Atraemos empresas principalmente extranjeras y las apoyamos con todos sus procesos administrativos para que puedan operar desde México y se generen empleos en nuestra comunidad.

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