Call Center Supervisor - Soft Collections (On Site)

Descripción de la oferta

Team Management: Supervise and lead a team of Loan Servicing/Debt Collection call center representatives to achieve performance goals.
Performance Optimization: Develop and implement strategies to improve performance, including call handling times, customer satisfaction, and overall efficiency.
Data Analysis: Monitor and analyze call center metrics to identify areas for improvement and drive data-driven decision-making.
Coaching and Development: Provide regular coaching, feedback, and training to agents to enhance their performance and professional growth.
Customer Escalation: Handle escalated customer inquiries or complaints in a professional and timely manner, ensuring customer satisfaction.
Team Communication: Conduct regular team meetings to communicate updates, set goals, and align expectations with overall company objectives.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 45 años
• Conocimientos: Microsoft Excel, Capacidad de decisión, Comunicación y persuasión, Organización, Call Center

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace más de 30 días

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