Bilingual Customer Service Representative - English

Descripción de la oferta

Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative –Spanish-English working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Are you interested in a Bilingual Customer Service career with TTEC, and your English skills need a refresher? We offer an English Crash Course for those interested in a TTEC career with English skills close to the advanced level required to qualify for our open roles. This crash course is an intensive, 5-day virtual program in a collaborative setting where you'll improve your English skills while preparing you for a job offer with TTEC waiting for you upon completion.

Courses begin every Monday, with class times from 8am - 5pm

What You Can Expect
• $14,000 to $17,000MXN based on skills and the program candidate’s qualify for plus opportunity to earn extra bonuses based on performance
• Life insurance + restaurant vouchers
• Medical service on-site
• Supportive of your career and professional development and an inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes… more benefits like recreational events on-site, school reimbursement, Employee Resource Groups such as Women in Leadership, and well being focus for new moms such as breastfeeding programs

What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
• At least 1 year of recent experience in Customer Service (Candidates with an aptitude for sales may be assigned to another program based on experience)
• Advanced English and Spanish both written and spoken
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Live in Mexico City or its surroundings – that’s perfect

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#JID-03ZNP
#ttecmexico

*Terms and conditions apply

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer

Acerca de TTEC

At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, ...

At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Join us and take your career amazing places along the way!

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