Bilingual Customer Service Agent - English

Descripción de la oferta

As a Bilingual Customer Service Agent– Spanish-English working on-site in Mexico City, you will have opportunities to advance your career while nurturing your personal well-being in a role designed to empower your professional growth and support a healthy work-life balance. Join our team today and see why TTEC is Great Place to Work certified.

What You Can Expect
• Up to $19,360MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Working on site ($15,000MXN divided into 6 months) with paid training and restaurant vouchers from day one
• Referral bonus program with payouts of $10,000MXN in a single payment
• Tuition reimbursement along with thousands of free courses for professional development
• Life insurance, with medical service on-site and a breastfeeding program for new mothers
• Leaders and coworkers who are supportive of your career, plus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

During a Typical Day, You’ll
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
• At least 1 year of recent experience in Customer Service
• Advanced English and Spanish both written and spoken
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Currently live in Mexico City or the immediate surroundings

About TTEC
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#JID/047RS
#ttecmexico

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de TTEC

At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, ...

At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Join us and take your career amazing places along the way!

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