Bilingual Agent - Cross sales/Upgrades

Randstad México - Naucalpan de Juárez, Estado de México

Descripción de la oferta

$ 18,566.00 (Mensual) Contrato por tiempo indeterminado Tiempo Completo

SAVE your place NOW! We are already open for 2025, but the seats are limited so apply NOW, get selected in December and start in January 2025.

What you’ll do:

Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
What you’ll bring:

Advanced English fluency to engage with US based English speakers.
Experience using a personal computer and Microsoft Office products is a must
1 year of sales experience. (Or excellent communications skills).
Ability to train/work 5 days (40 hours during operation hours) + 2 days off per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays). Your 1st day off is Sunday the 2nd day off is assigned to you by your Manager.

Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

Monthly Base Salary: MXN$18,566.66 (before Taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for additional perks:

Life Insurance
15 days of Christmas Bonus
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid training starting from the first day.

Requerimientos

Educación mínima: Educación media superior -Bachillerato General
2 años de experiencia
Idiomas: Inglés

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 5 días (actualizada)

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Acerca de Randstad México

Randstad es el líder mundial en la industria de servicios de Recursos Humanos. Apoyamos a personas y organizaciones a desarrollar su verdadero potencial, combinando el poder de las nuevas tecnología con nuestra pasión por las personas; a esto lo llamamos “Human Forward”.

En 2019 ayudamos a más de 2 millones de candidatos a encontrar un trabajo significativo con nuestros 280,000 clientes. Además, capacitamos a más de 350,000 personas.

Randstad está activo en 38 países de to...

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