Bilingual Agent call center - ¡Labora solo 5 días x Semana!

Randstad México - Naucalpan de Juárez, Estado de México

Descripción de la oferta

$ 18,200.00 (Mensual) Contrato por tiempo indeterminado Tiempo Completo

Exciting Opportunity for Bilingual Inbound Call Agents!

Delivering best-in-class service is just the beginning. As Sales Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

Starting on day one with your paid training, you’ll work from our offices learning how to provide world-class support to our business customers.

What We Offer:

Monthly Base Salary: MXN$18,200 (before Taxes) for a 40-hour workweek!
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
Career Growth: Explore short-term growth opportunities within the company, paving the way for a successful career path.

What We Look For:

Advanced English fluency to effectively communicate with U.S. customers.
Previous 1 year collection experience.
Experience using personal computers and Microsoft Office products to research information and support customers while talking to them on the phone.
Availability to train and work 40 hours across 5 days of the week within our operating hours of 7:00 AM to 6:30 PM CST, Monday to Friday, accommodating Daylight Saving Time and holidays.

Key Responsibilities:

Ability to deal with a variety of customers.
Ability to explain and sustain different charges on bills.
Ability to create a sense of urgency on our customers to help them get current on their accounts.
Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
Build relationships and provide excellent customer service in all different interactions.
Resolve the customer’s issue while on the phone.
Need to be creative and innovative.

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays)

Location:

Your workplace will be at Parque Toreo, ensuring a convenient and accessible working environment.

Requerimientos

Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Idiomas: Inglés
Edad: A partir de 18 años

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

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Acerca de Randstad México

Randstad es el líder mundial en la industria de servicios de Recursos Humanos. Apoyamos a personas y organizaciones a desarrollar su verdadero potencial, combinando el poder de las nuevas tecnología con nuestra pasión por las personas; a esto lo llamamos “Human Forward”.

En 2019 ayudamos a más de 2 millones de candidatos a encontrar un trabajo significativo con nuestros 280,000 clientes. Además, capacitamos a más de 350,000 personas.

Randstad está activo en 38 países de to...

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