Back Office Agent

Descripción de la oferta

Join ContactPoint360 in San Pedro Garza García, Nuevo León.

We are a Canadian call center dedicated to delivering outstanding customer service experiences, and were seeking talented individuals to join our growing team.

Our back-office agent shall provide the Services via chat, text/SMS and email channels.

Responsabilities
- Engage with customers through email and chat to provide swift, accurate solutions.
- Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience.
- Accurately log and document customer interactions and resolutions.
- Develop a deep understanding of our products and services to effectively resolve inquiries.
- Manage Calls, Chat and emails solving customer issues, complaints, and inquiries on the first call, with customer satisfaction as your primary goal.
- Build relationships with customers and engage them by going the extra mile.
- Strong customer experience skill set.
- Excellent interpersonal skills and good energy.

Requirements:
- 6 months to 1 year of experience in a back office.
- Effective communication skills and a professional approach.
- Proficiency in using computers, Windows, Outlook, and MS Office.
- Advanced English skills.

What We Offer:
- Competitive base salary of $18,500 MXN.
- Attractive productivity bonuses.
- Full legal benefits, including life insurance and grocery vouchers.

Location: San Pedro Garza García, Nuevo León.

If youre passionate about delivering outstanding customer experiences and ready to grow with us, apply now!

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General

Palabras clave: oficina, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 8 horas

Acerca de ContactPoint360 México

We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team.