Agente telefónico bilingüe 20K base salary - cross sales and upgrades

Randstad México - Naucalpan de Juárez, Estado de México

Descripción de la oferta

$ 20,775.00 (Mensual) Contrato por tiempo indeterminado Tiempo Completo

SAVE your place in NOW! We are already open for February 2025, but the seats are limited so apply NOW, get selected in December and start in February 2025.

Join Us On Site as a Sales Agent from Monday to Friday!

Be part of our team to provide customer service and billing support, solving any issues related to a customer's account. You'll also have the opportunity to add new lines or services to help our customers' businesses grow.

What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
Requirements:
Advanced English Fluency to engage with U.S. customers
Experience using a personal computer and Microsoft Office products is a must
1 year of sales experience. Mandatory).
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)
We offer:
Monthly Base Salary: MXN$20,775 (before Taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
This is NOT a Work from Home role, you will be required to work in our offices 100% of the time.
Schedules are based on performance, seniority, and the operating hours of your site.

Requerimientos

Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Idiomas: Inglés
Conocimientos: Microsoft Outlook

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, call, callcenter, teleoperador, telefonista, telephonist, telefonico, nominas, sueldo, paga, retribucion, salary, payslip, payroll, wage, pay, payment, nominista, ventas, cambaceo, sales

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Acerca de Randstad México

Randstad es el líder mundial en la industria de servicios de Recursos Humanos. Apoyamos a personas y organizaciones a desarrollar su verdadero potencial, combinando el poder de las nuevas tecnología con nuestra pasión por las personas; a esto lo llamamos “Human Forward”.

En 2019 ayudamos a más de 2 millones de candidatos a encontrar un trabajo significativo con nuestros 280,000 clientes. Además, capacitamos a más de 350,000 personas.

Randstad está activo en 38 países de to...

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4,2

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