Activities Manager

Descripción de la oferta

Responsible for staffing and training for Activities Departments. Ensures staff is knowledgeable regarding property facilities and daily events.
Shift: 1st/2nd; must be available to work weekends and holidays.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Managing Activities Team
• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms and front desk operations.
• Fosters teamwork and communication among different departments.
Developing, Coordinating, and Managing Property Events
• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas as resort activities desk, gym, Inspiration Center, F&B areas, pools and resort activities office.
Managing Departmental Budgets
• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log and invoices.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.
Conducting Human Resources Activities
• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Determines guest's needs and strives to meet these needs.
• Handles guest problems and complaints effectively.

Requerimientos

• Educación mínima: Educación media superior - Educación Profesional T
• 3 años de experiencia
• Idiomas: Español ,Inglés
• Disponibilidad de viajar: Si

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer (actualizada)