Account manager

Descripción de la oferta

About Nonius
Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description:
Nonius Mexico specializes in delivering technology solutions that enhance guest experiences and drive operational efficiency across Mexico and the Caribbean. We are seeking an experienced Account Manager who combines a strong hunter profile with account management skills. The ideal candidate has a solid network in the hospitality market and thrives in a high-activity commercial environment. While managing key accounts is essential, success in this position depends on consistently generating new opportunities, expanding existing relationships, and maintaining a strong daily rhythm of activity. Experience with interactive TV, casting solutions, guest Wi-Fi, network infrastructure, or hospitality IT is a strong advantage.

This position is based in our Cancún office, with the possibility of a hybrid work arrangement for the right candidate.


Responsibilities:

New Business Development:
- Keep a high weekly volume of commercial activity: meetings, calls, demos, follow-ups, proposals, and on-site visits.
- Actively hunt for new opportunities within existing accounts and across the hospitality market.
- Follow up quickly on all inbound leads from the website, expos, marketing campaigns, and industry events to maximize conversion.
- Develop and manage a robust pipeline using both outbound prospecting and inbound lead handling.
- Prepare and deliver proposals and quotes quickly to support a high-volume sales motion.
- Work towards KPIs related to activity, pipeline growth, proposals delivered, and opportunities opened.
Key Account Management:
- Manage a portfolio of key hotel accounts and ensure strong, long-term relationships with each client.
- Conduct regular business reviews, satisfaction meetings, and on-site visits.
- Lead contract renewals and SLA negotiations to protect recurring revenue.
- Serve as the main point of contact, ensuring fast, accurate communication and problem resolution.
- Identify upsell and cross-sell opportunities that align with each client’s operational and guest-experience goals.

Sales Process Execution:
- Lead the complete sales cycle from qualification and proposal creation to negotiation, closing, and project kick-off.
- Work cross-functionally with engineering, delivery, and support teams to ensure successful implementations.
- Conduct post-sales evaluations to confirm satisfaction and identify ongoing opportunities.
Reporting & Collaboration:
- Provide accurate monthly reports, forecasts, and account updates using internal CRM and sales tools.
- Actively participate in expos, industry events, and Nonius marketing activities.


Must Have:
- Minimum 5 years of experience in sales, account management, or business development within the hospitality market.
- Demonstrated ability to meet high activity KPIs — meetings, demos, site visits, proposals, and follow-ups.
- Flexibility to travel, valid passport and driver’s license is required.
- Strong hunter profile with proven success generating pipeline and opening new accounts.
- Solid track record managing and growing key hotel accounts.
- Established network of hotel owners, executives, management companies and hospitality stakeholders.
- Bachelor’s degree in Sales, Business, Management, or a related field.
- Fluency in both Spanish and English.

Nice to Have:
- Experience in Hospitality Tech.
- Experience with interactive TV, casting solutions, guest Wi-Fi, network, infrastructure or hospitality IT.
- Knowledge of other languages will be an advantage.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 5 años de experiencia
• Idiomas: Español ,Inglés
• Licencias de conducir: B
• Disponibilidad de viajar: Si

Palabras clave: kam, account, cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace más de 30 días

Acerca de NONIUS

Nonius offers state of the art technology that enables hospitality operators to provide their guests with a great experience. A comprehensive portfolio of products and services for all Hotel segments, comprising solutions for Guest Internet Access (GIA/WI-FI), casting, TV solutions (Interactive/IPTV/COAX), digital signage, voice (IP/Analog), mobile apps and APIs, and entertainment content (OTT/VoD/MoD).
Nonius services more than 240,000 rooms in Hotels, Hospitals and Cruise Ships across Eur...

Nonius offers state of the art technology that enables hospitality operators to provide their guests with a great experience. A comprehensive portfolio of products and services for all Hotel segments, comprising solutions for Guest Internet Access (GIA/WI-FI), casting, TV solutions (Interactive/IPTV/COAX), digital signage, voice (IP/Analog), mobile apps and APIs, and entertainment content (OTT/VoD/MoD).
Nonius services more than 240,000 rooms in Hotels, Hospitals and Cruise Ships across Europe, the Americas, Africa, Asia and Middle-East, which include international hotel chains such as: Accor, Belmond, H10, Meliá, Hilton, Wyndham-Tryp, Starwood, IHG, Marriott, JJW, Uniworld, Viking Cruises, Scenic, GHM Hotels, Pestana, Transamérica, Estanplaza, Tivoli, Altis, Blue Tree, Sana and Turim.
Nonius is a proud industry member of HTNG and is certified according to NP EN ISO 9001:2008